We are seeking an experienced, motivated and people focusedprofessional looking to take the next step in your primary care career. We area busy, forward thinking GP practice in Wigan seeking a ReceptionManager to help lead and support our patient-facing team.
This is a fantastic opportunity for someone with strongoperational skills, excellent communication abilities, and a passion fordelivering outstanding patient service in a fast-paced environment.
Main duties of the job
To be responsible for the efficient managementand direction of the administration team, ensuring all administrative dutiesare performed effectively and to the required standard, meeting the objectivesof the practice. To supportthe management team in promoting quality and continuousimprovement, confidentiality, collaborative working, service delivery, andlearning and development, and ensure the organisation complies with CQC regulations.
Toprovide support towards the maximisation of both enhanced services and QOFachievements, reporting to the Partners and Practice Manager.
The post-holder will be an integralpart of the general practice team.
About us
Pemberton Surgery is a warm, patient focused practice with a supportive, close- knit team. We pride ourselves on delivering high quality care while maintaining a friendly, collaborative atmosphere where everyone feels valued.
Our multidisciplinary team includes GP partners, Salaried GP's, Practice nurses, HCAs, Clinical pharmacists and technician, additional roles- mental health practitioners, FCPs, CLWs CYPT, and an experienced admin and management team who work together to provide safe, efficient, and compassionate care. We welcome new ideas, encourage open communication, and support each other through the daily challenges of primary care.
Working with us means joining a forward thinking practice that embraces innovation, invests in staff wellbeing, and promotes continuous learning. We offer flexible working where possible, protected time for development, regular team meetings, and strong administrative support to help reduce pressure on clinical staff.
As a recognised training practice for both GP and Nurse trainees, were committed to developing the next generation of clinicians. Learning, teaching, and continuous improvement are central to how we work.
If you're looking for a practice that combines professionalism with genuine team spirit and a place where you can make a real difference you'll feel right at home with us.
Job responsibilities
The following are the core responsibilities ofthe Reception Manager in delivering health services. There may be, on occasion, a requirementto carry out other tasks. This will be dependent upon factors such as workloadand staffing levels:
Oversee theadministration and support operations of the practice, ensuring staff achievetheir primary responsibilities.
Line manage alladministrative staff, supporting staff development, providing guidance anddirection, ensuring staff are up to date with mandatory training.
Assist the operations manager to support, andmaintain clinical rotas for all types of appointments
Complete staffappraisals as required
Identify and deliverteam training where required
Review and update alladministrative and reception policies and procedures as required
Develop, implement andembed efficient office processes and procedures to adhere to extant legislation
Manage requests from external organisationssuch as the local police, solicitors, DVLA and other agencies
Coordinate theprovision of temporary administrative and reception staff, ensuring sufficientcover is provided for periods of leave and other staff absences. From time to time the post holder may need to cover reception and day to day admin duties.
Provide initialguidance and advice to patients who wish to verbally complain, and ensure thatthe administration team is fully conversant with the complaints procedure
Beinstrumental in ensuring that both Enhanced Service and QOF achievements havebeen maximised
Beaware of duties and responsibilities regarding current legislation and adhereto practice policies and procedures on Safeguarding Adults and SafeguardingChildren
Supportin the delivery of enhanced services and other service requirements
Undertake all mandatorytraining and induction programmes
Contributeto and embrace the spectrum of clinical governance
Maintain a clean, tidy,effective working area at all times
Attenda formal appraisal with their manager at least every 12 months. Once aperformance/training objective has been set, progress will be reviewed on aregular basis so that new objectives can be agreed
In addition to the primary responsibilities, theReception Manager has the following wider responsibilities
Deputise for the operations manager in their absence
Support in maintaining the practice website and social media accounts
Champion continuous improvement, encouraging staff to participate and make suggestions for improvement initiatives
Participate in any audits as directed
Attend and participate in practice management meetings
Attend any external meetings pertinet to the role
Person Specification
Experience
* Experience of working in General Practice
* Experience of administrative duties
* Experience of leading/managing a team
* Experience of successfully implementing projects or assisting with developing and implementing projects
* Experience of providing appraisal writing and staff development
* Experience of health and safety requirements and needs within a small business
Knowledge and skills
* Excellent communication skills (written and oral)
* Competent in the use of MS Office and Outlook
* Ability to use own initiative, discretion, and sensitivity
* Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
* Ability to work as a team member and autonomously
* Effective time management (planning and organising)
* Good organisational skills
* Punctual and committed to supporting the team effort
* High levels of integrity and loyalty
* Ability to network and build relationships
* Flexible, cooperative and motivated
* Confident, assertive and resilient
* Ability to use initiative and judgement
* Ability to motivate teams, enhance morale and maintain a positive working environment
* Understanding of safeguarding adults and children
* Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
* Ability to work to key policies and procedures
* Ability to drive and deliver change effectively
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures
* Strategic thinker with a solutions-focused approach
* Ability to effectively utilise resources
* Proven problem-solving and analytical skills
Qualifications
* A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
* AMSPAR qualification (L3 in Medical Administration)
* NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceup to 30,162 per annum for the right candidate
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