Purpose of the Job To deliver outstanding customer service, supporting customers and providing expert advice and guidance on all aspects of people management in a timely and effective manner, whilst maintaining the highest levels of confidentiality and integrity. You will be constantly striving to improve the efficiency and professionalism of working practices to meet the company's objective of “clarity and consistency” and working “smarter not harder” to facilitate an increase in customer base whilst maintaining and improving customer service. Main Responsibilities/Duties of the Job Company Responsibilities * Manage and support a portfolio of schools on all aspects of people management. * Respond to a wide range of customer enquiries, via Microsoft Teams, telephone, e-mail, or in-person, relating to a range of employment issues in a professional manner, ensuring customers receive timely, accurate, credible and valuable advice. * Build and nurture trusted relationships with senior stakeholders and leaders. * Offer accurate interpretation, advice, and guidance to customers on employment legislation, best practice, statutory obligations and policies and procedures in relation to and in the context of customers' policies and procedures on a range of people matters. This includes employee relations casework, terms, and conditions of service, organisational change and redundancy, academy conversions and TUPE, recruitment and selection and exit strategies, liaising with more experienced colleagues where appropriate. * Attend and advise, at formal hearings and appeals, and advise at trade union consultation meetings, as required. About Us We are EPM. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We don't do office politics or “that's not my job”. We listen, support, and take ownership. We have been proudly delivering valuable services to schools across the UK for over 30 years. We are passionate about service and we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it. Working for EPM you will have access to 25 days holiday, gym membership discount, healthcare, childcare vouchers, pension contributions and more. It's a great place to work because of the people we employ. Fun and professional, we want like-minded individuals who love to love their job and want the company to succeed.