We are seeking the right candidate to join our team at Pennington Court as a Bank Social Care Coordinator. In addition you will be required to offer support at our other services to cover annual leave, sickness etc. This role may lead to permanent employment.
OVERALL OBJECTIVES:
- To deliver a varied programme of social and leisure activities to customers and visitors at Westward care Ltd.
- To lead by example in the delivery of activities that promotes quality, respect, dignity, independence and choice for every customer.
- To work independently and autonomously but in consultation and agreement with the General Manager, Care Manager and Apartment Manager.
- To proactively identify and agree opportunities to develop the activities programme to meet the changing needs of new and existing customers there by exceeding their expectations.
- To contribute to the success of events and marketing activities by contributing to the planning and management of the event in a positive and practical manner.
About The Role
MAIN DUTIES:
Delivering the Vision
- To develop a varied programme of social and leisure activities for customers of He in agreement with the General Manager, Care Manager and Apartment Manager.
- To maximise customer fulfilment by encouraging and supporting customers to identify and participate in social and leisure activities that interest them.
- To lead by example to ensure that all customers and employees are treated with equality, dignity and respect and every individual feels they can challenge discrimination and harassment in employment practice and service provision.
Quality Management
- To demonstrate a sense of pride for the job and organisation.
- To dress appropriately maintaining a professional appearance at all times.
- To understand the individual requirements of all customers and visitors with regard to social and leisure activities and to use the systems and procedures in place to ensure this information is up to date and correct.
- To assist in the management of relationships with suppliers to ensure variety, good value, reliability and consistent quality.
- To contribute to the compliance of all relevant organisational, legal and financial policies and procedures in order to protect customers and employees and minimise risk and financial loss.
- To ensure health and safety of self, team and customers through best practice in all aspects of work and in line with Westward Care Health and Safety guidelines.
- To ensure all documentation is completed accurately and to the required standard within agreed timeframes.
Managing the Team
- To ensure effective implementation of the Westward Care Performance Management Policy by conducting Performance Reviews.
- To lead in a way that inspires and empowers individuals to be the best they can.
- To contribute to the development of others through the sharing of knowledge, skills and information to enhance the experience of the customer.
- To participate in training and development to meet mandatory requirements and identified needs.
- To manage the succession plan for the Social and Leisure team to ensure all employees reach their potential.
Communication
- To provide relevant and timely information and feedback on social and leisure activities to the General Manager at agreed intervals and in an agreed format.
- To establish effective communication on all aspects of social and leisure activities with all Westward Care employees by participating in departmental and team meetings.
- To adopt various methods of communication to meet customer needs and build positive relationships.
- To maintain confidentiality as appropriate.
Customer Service
- To lead by example in all aspects of social and leisure activities and to be proactive in addressing issues identified by customers, employees and visitors to a satisfactory conclusion.
- To create an outstanding first impression for customers and visitors to Westward Care.
- To contribute to creating an ethos that anticipates customer needs and puts the customer first that is understood and adopted by all employees.
- To promote an understanding that internal customers are to be treated with the same respect and understanding as external customers.
- To ensure customers and visitors feel welcome at all times and deal with face to face or telephone enquiries professionally and courteously.
Profitability and Growth
- To be responsible for managing resources in own area effectively to minimise waste and deliver activities to the required high standard.
- To communicate opportunities to be more efficient and effective in own role and as a team.
- To have excellent knowledge of Westward Cares services and facilities and to promote these at every opportunity.
Required Criteria
Skills Needed
About The Company
Passionate about making a difference
Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.
Company Culture
Trust - Trust is built through consistent actions, honest care, and mutual respect. Across our services, delivering care with integrity will develop meaningful connections and empower us to act with confidence, knowing we’re all accountable for each other’s well-being. Without trust, we are just providing a service. With trust, it’s a relationship that transforms lives.
Kindness - Each day we will lead with small, simple acts—a smile, a kind word, a supportive action —that make a big impact. Kindness builds trust, comfort, and belonging. It creates an atmosphere where everyone feels valued, seen and cared for. We believe every interaction is an opportunity to turn ordinary moments into extraordinary ones, filling our communities with love, warmth, and genuine care.
Respect - Respect goes beyond polite gestures. It’s about treating everyone with fairness and dignity. It’s about truly appreciating the humanity in everyone we connect with and celebrating individuality. By embracing diversity and supporting choices we will deliver compassionate care and create a community where everyone feels safe, supported, and valued.
Teamwork - We know we are stronger when united as a team to provide exceptional care and every contribution is important, no matter how big or small. By sharing responsibilities, solving challenges, and celebrating collective achievements we will foster a sense of community where everyone has a voice and a place. This will ensure that every task is tackled with care, efficiency, and an unwavering commitment to quality.
Company Benefits
Employee development programs, Free parking, Referral bonus, Employee of the Month
Salary
£12.93 per hour
