Lead our customer success function and ensure our clients achieve maximum value from their GRS Guardian telematics investment. Drive customer retention, expansion, and advocacy as we scale.
Key Responsibilities:
* Develop and execute customer success strategy and processes
* Build and lead a high-performing customer success team
* Own customer onboarding, adoption, and expansion processes
* Monitor customer health metrics and proactively address churn risks
* Collaborate with sales team on account expansion opportunities
* Develop customer training programs and success resources
* Manage escalations and coordinate with recovery agents for theft incidents
* Drive product feedback loop with development team
* Establish customer advisory board and advocacy programs
Requirements:
* 5+ years customer success or account management experience, preferably in SaaS/technology
* Proven track record of building customer success functions from scratch
* Experience with telematics, fleet management, or automotive industry preferred
* Strong analytical skills and experience with customer success metrics
* Excellent leadership and team-building capabilities
* Outstanding communication and presentation skills
* Experience with CRM and customer success platforms
* Bachelor's degree in business or related field
What We Offer:
* Competitive salary plus equity in a fast-growing companyOpportunity to build and lead a critical function
* Work with cutting-edge telematics technology
* Direct impact on business growth and customer satisfaction
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