Job Details
To deliver enhanced housing options advice and provide case management support to prevent homelessness. You will assess needs, make statutory decisions in relation to potentially homeless customers and work with applicants to secure rehousing which meets their requirements
To undertake housing allocations, housing list management, voids management and deliver devolved, high quality landlord services by engaging with customers and partners to minimise void loss and ensure best use is made of the council's housing stock and voids management.
This role will particularly focus on providing support to customers with complex needs and sourcing support from various services and external providers. You will make a real and sustainable difference to people’s lives. For families and individuals who are affected by poverty, you will adopt a single point of contact, case management approach.
The Person
You will be expected to provide prevention led accredited housing options advice, including initiating early intervention actions to prevent homelessness if required. Liaising with a wide range of partners and stakeholders as appropriate. Providing ongoing case management support throughout the customer journey including completing comprehensive housing and support needs assessments, coproducing Personal Housing Plans, and undertaking activity to identify and progress appropriate housing options.
This role would suit any individual who would like to see the customer journey from beginning to end, helping them navigate and access supports which could have life changing consequences. You will be required to have a flexible, holistic approach and a willingness to adopt new ways of working and find creative solutions to need.
You may be required to obtain a Protection of Vulnerable Groups (PVG) Scheme Membership or Disclosure Check for this role.