Motor Claims HandlerJoin us as a Motor Claims Handler to take you career to the next level
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
About the role
We are seeking a pro-active and results/oue driven individual who is keen to embark on a career within motor claims. The role will have wide ranging aspects and main elements of the role are below along:
1. Managing newly advised court documents and engaging with internal teams, Third Party Agents (TPAs) and panel lawyers to ensure the appropriate steps are being taken on these matters.
2. Providing customer focussed support through triaging and managing iing claim enquiries from brokers/customers.
3. Additional adhoc support to the motor claims teams and management.
4. Ultimately managing a blended portfolio ofplex motor claims from cradle to grave in a pro-active and cost effective manner.
5. The role will require interaction with internal claims teams and stakeholders, brokers, insureds, external providers and third party agents.
A training framework and support network will be provided for the successful candidate to learn new skills and knowledge on all aspects of motor claims - technical, legal liabilities, coverage, quantum, legal/regulatory procedure, negotiation and assessment skills etc - to manage a portfolio ofplex motor claims.
How you'll make an impact
6. Take pro-active and timely steps to effectively deal with iing court documents - engaging with internal teams and external TPAs and oversee their management of activities ahead of Court deadlines - liaise with our legal panel to ensure they are taking the necessary steps.
7. Oversight of the Iing Court Documents process - ensuring records/registers are kept up to date and case actions are chased in a timely manner.
8. Escalating any un-resolved Court Document cases to Team Manager and providing senior management with a weekly profile overview of new iing cases.
9. Liaising with Courts and Claimant Representatives via telephone and email to obtain the necessary information to identify our involvement on a Court Document.
10. Support the team by triaging and managing iing claims enquiries from brokers and customers. Reviewing the claim file to identify the information to answer the enquiry and engaging with the claim handler where necessary. Proving timely responses to them in line with the Department's Key Performance Targets.
11. With the training in place, proactively handle and investigateplex claims from cradle to grave, accurately and efficiently validating and assessing coverage, liability, and quantum.
12. Demonstrate a customer focused mindset and achieve cost-effective claim resolutions, tangibly seen through claims oues and litigation management.
13. Support business strategies in minimising indemnity exposure and mitigating vendor and legal expense.
What you'll need to succeed
14. Proven experience in handling third party motor claims including personal injury claims, third party property damage and credit hire claims (later optional)
15. Good understanding of the end to end claims procedures along with knowledge using claims systems including MOJ & OIC portals
16. Demonstrate strongmunication skills, both written & verbal, in managing various stakeholders (customers, panel lawyers, brokers etc)
17. Detailed working knowledge of the legal and regulatory environment within which such motor claims are handled.
18. Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
19. Strong policy language and interpretation skills for accurate indemnity decisions
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, aprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader inmercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, andmunities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to be.
Wee to a culture of inclusion
We'remitted to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG ismitted to working with and providing reasonable amodations to job applicants and employees with disabilities. If you believe you need a reasonable amodation, please send an email to candidatecare@aig.
Functional Area:
CL - Claims
AIG Europe ( Branch) & American International Group UK Ltd Job ID JR2503600