Salary: £24,082
We are seeking a talented Operations Degree Apprentice to join our team. As an Operations Degree Apprentice, you will be required to work a variety of shifts to gain full exposure to our 24/7 operation.
This will include working early shifts, late shifts, and night shifts, as well as some weekend working. To help you gain a full understanding of how our operations work, you'll experience a range of shift patterns, including:
* Early shifts (starting from around 6am)
* Late shifts (finishing as late as 10pm)
* Night shifts (range from the hours of 10pm – 6am)
This will help you develop a well-rounded view of our 24/7 parcel operation, and you'll always be given plenty of notice for your shift schedules.
About the Apprenticeship
Over three years, you will learn all about the different parts of our pipeline and gain skills in:
Key Areas of Development
* Logistics & Supply Chain Operations - Understanding delivery routes, fleet management, and vehicle scheduling.
* Operational Management - Managing teams in depots, hubs, and delivery offices, learning to manage KPIs like on-time delivery rates, parcel volumes, and customer service scores.
* Commercial & Financial Acumen - Understanding the financial side of operations and analysing performance data to find cost savings and efficiency improvements.
* Customer Service & Client Relationships - How we deal with B2B and B2C customers, handling customer complaints, tracking issues, and providing solutions to improve service levels.
* Leadership & People Management - Managing teams of drivers, warehouse operatives, and office staff, developing communication, leadership, and conflict resolution skills.
* Continuous Improvement & Innovation - Learning how we adopt new technology, such as route optimisation software, vehicle telematics, and automated sorting systems.
* Sustainability & Environmental Practices - Understanding how we reduce our carbon footprint, learning about alternative fuel vehicles, route efficiency, and sustainable packaging initiatives.
About You
To succeed in this role, you will need to possess:
* Communication Skills - Ability to communicate clearly and confidently with team members, managers, and customers.
* Problem-Solving & Analytical Thinking - Ability to assess operational issues and identify practical solutions.
* Teamwork & Collaboration - Ability to work effectively within teams across depots, hubs, and customer service departments.
* Time Management & Organisation - Ability to balance work responsibilities, university study, and personal development.
* Leadership Potential - Eagerness to take on responsibility and lead small teams or projects.
* Attention to Detail - Ability to follow operational processes accurately.
* Adaptability & Resilience - Willingness to work in a fast-moving environment with changing priorities.
* Customer Focus Understanding the importance of delivering excellent service to our customers.
* Numeracy & Data Analysis - Confidence working with numbers and basic understanding of spreadsheets.
If you have a drive to succeed and progress into leadership roles, and are interested in sustainability and reducing our environmental impact, then we would love to hear from you.
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