The Role
Completing the full renewal journey for the customer, you will be responsible for dealing with a range of retail clients, from initial renewal contract through to sending new documents.
It is vitally important that you have at least 1 years experience as a broker, dealing with property owners and/or home insurance.
Responsibilities & Duties:
* To process renewal instructions compliantly and efficiently
* To ensure that all communications with clients are accurately recorded as per the firm’s procedures manual
* To chase renewal instructions from clients and brokers in order to complete the renewal process
* To utilise markets established since the last renewal or inception which may be better suited to the client’s requirements or which may offer preferential terms
* To develop ongoing, mutually beneficial relationships with brokers, clients, introducers and insurers
* Negotiate terms with insurers in the best interest of the insured
* Adhere to all company policies as detailed in the company handbook
* Embrace and use Broker Assess for all CPD, ensuring you meet minimum standards as laid out by the firm
* Respond in a timely manner to all client queries and ensure that communications with the customer and/or insurers, or other relevant business contacts are recorded and uploaded on to the firms back office recording system
Skills Required:
* Ability to prioritise and organise own workload to ensure that deadlines are adhered to
* Ability to construct effective written communications, including letters, emails and reports
* Ability to liaise confidently and effectively via the telephone, in writing and face to face
* Able to manage time effectively
* Knowledge and understanding of a wide range of insurance contracts including current market conditions
* Knowledge and understanding of FCA rules guidelines as well as GDPR & IDD
* Knowledge and understanding of the firms IT system and use of its computer quotation engines
* Willingness to continue to learn and develop
* To always be open and cooperative with the FCA, the PRA, and any other regulators including compliance teams for e.g.
* To observe the correct standards of market conduct