Overview
Job Description: Service Delivery Manager for Identity and Access Management (M/F/D) for the UK. Responsible for managing the overall service delivery of this Digital Product.
You will fulfil aligned Service Level Agreements (in time, quality and costs) while contributing to continuous improvements, problem management and obsolescence management. You will organise cooperation with the commissioned IT service provider at operational, tactical and strategic levels. You will be part of an international team and this vacancy targets the UK perimeter. You will also work on projects as a member of the project team to drive major Airbus Defence and Space UK IT infrastructure projects involving many actors, technologies, etc. You will join multi-functional project teams and support the entry into service process of IAM projects. This is a high-visibility role.
What99s in it for you
* Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
* Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements)
* Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
* Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop, lunchtime yoga / meditation
* Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
Responsibilities
* Definition of Service Level Agreements and KPIs together with the various involved business domains in agreement with the Product Manager
* Negotiation of contractual Service Level Agreements with the various business domains, customers, external service providers, in alignment with the Head of Product Team/PSL and Contract Management
* Implementation and management of service provision and contribution to the overall product strategy via feedback from both: customers and delivery teams
* Management (drive, monitor and report) of the insourced and outsourced delivery teams in regards to the fulfilment of aligned Service Level Agreements and cost optimization
* Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams
* Managing mitigations in case of non-fulfilment in agreement with the Product Manager
Qualifications
* International mindset to be able to work well in a diverse and international team environment
* Proven experience in operational activities in provider and service management
* Experience in IT infrastructure, IT service delivery and system administration
* Proven knowledge and experience in ITIL oriented management
How we can support you
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and weulfil your request. Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role. To opt in, select the option during your application submission and our Talent Acquisition team will contact you.
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This job requires an awareness of potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.
Company: AIRBUS Defence and Space Limited
Employment Type: Permanent
Experience Level: Professional
Job Family: Production Planning & Scheduling
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