Job Details
Hours:37.5, Monday to Friday
Contract:Permanent
Location:Hybrid – 3 days a week at either our Cargo Facility at DCE (London Heathrow) or VHQ (Crawley). Thursdays at DCE are required.
Closing date: 28th July 2025
In a nutshell
As ourSales Performance & Operations Manager, you’ll be the engine behind Virgin Atlantic Cargo’s global sales success. This role is all about enabling our sales teams to exceed their commercial goals through smart tools, strategic processes, and operational discipline.
You’ll lead the design and delivery of performance initiatives, manage CRM adoption, and ensure our sales reporting and incentive programs are aligned with business objectives. If you’re a commercially minded organiser with a passion for data, systems, and people, this is your chance to make a big impact.
Day to day
* Manage sales team performance metrics and dashboards to provide real-time visibility and actionable insights.
* Drive Salesforce CRM adoption and process compliance across the global sales organisation.
* Coordinate the implementation of sales strategies and initiatives, ensuring regional alignment.
* Develop and maintain sales reporting for leadership and frontline teams to support decision-making.
* Design and support the delivery of a structured sales training plan.
* Administer global cargo sales incentive programs, ensuring timely delivery and accurate year-end payouts
About you
Are you a performance-focused professional with a passion for systems, data, and stakeholder engagement? Do you thrive in a fast-paced environment and enjoy enabling others to succeed?Then this could be the role for you!
Alongside the above, we’re looking for someone with:
* Proven experience in the air cargo or logistics industry, ideally in a commercial, operations, or performance-focused role.
* Experience with CRM platforms (Salesforce preferred) and data-driven performance tracking.
* Project management experience with a track record of implementing commercial programs.
* Exceptional planning, organisational, and communication skills.
* Strong stakeholder management across global, cross-functional teams.
* Skilled in Microsoft Office and reporting tools (Excel, PowerPoint, BI dashboards).
If the above sounds like you, and you want to be part of a team that’s redefining excellence in global logistics, we’d love to hear from you!
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
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