We are seeking a confident and professional Switchboard Operator to join our team. In this pivotal role, you will be responsible for handling incoming and outgoing calls, ensuring that enquiries are directed promptly and accurately to the appropriate individuals or departments. Your exceptional communication skills, attention to detail, and commitment to outstanding customer service will help maintain the smooth and efficient operation of our communication systems.
Who are we?
Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham?
Previous experience as a switchboard operator or within a customer service role.
Experience using Mitel systems is advantageous but not essential.
Proficiency in operating switchboard systems and standard office equipment.
Basic IT literacy, including email, word processing, and spreadsheet applications.
Excellent verbal and written communication skills.
Professional, polite, and friendly telephone manner.
Strong interpersonal skills with the ability to handle a variety of callers and situations.
High level of accuracy and exceptional attention to detail.
Ability to multi-task and remain calm under pressure.
Problem-solving ability and adaptability to changing circumstances.
Understanding of confidentiality guidelines and best practices.
What will you be doing?
Manage all incoming and outgoing telephone calls professionally and efficiently.
Direct calls to the appropriate individuals or departments within the organisation.
Take and relay messages with accurate details, including names, contact numbers, and email addresses.
Ensure all messages are passed on quickly, clearly, and effectively.
What will you get in return?
You will be entitled to a salary of £27,700 PA and a great range of benefits including:
33 days Annual Leave (includes bank holidays)
Sick Pay that increases with length of service
Subsidised Private Medical Cover after completing and passing probationary period
Annual season ticket loan & Banham interest-free loan
Cycle to work & Home & Tech scheme (up to the value of £2k)
Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
Auto-enrolment into our pension scheme
Training and development opportunities (including day releases for studies/exams)
Company equipment tailored to your role (laptop, mobile, additional screens)
Up to 50% off Banham products
Banham Social Events
Employee recognition rewards and moments of magic prizes
Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job