1. Patient Journey & Treatment Coordination
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* Act as the main point of contact for patients undergoing high‐end treatments such as Invisalign, implants, facial aesthetics, composite bonding, smile makeover, and other private procedures.
* Attend consultations and discuss proposed treatment plans, finance options, and next steps with patients.
* Provide consistent follow-up to encourage patient uptake, answer queries, and support patients through decision-making.
* Contact and book patients weekly for all open private treatment plans across all clinicians.
* Ensure patient comfort and communicate sensitively with anxious, nervous, vulnerable, or non-native English-speaking patients.
2. Clinical & Administrative Support
* Work closely with Invisalign and implant dentists to coordinate clinical workflows and monitor active/open treatment plans.
* Maintain accurate and compliant clinical records in accordance with practice policies, legal guidelines, and regulatory standards.
* Report equipment failures and support with medical/dental emergencies when necessary.
* Undertake mandatory training and follow all health & safety, COSHH, RIDDOR, safeguarding, confidentiality and data protection requirements.
3. Marketing & Practice Growth
* Manage and grow the practice's social media presence (Facebook & Instagram).
* Keep website content and marketing materials up to date.
* Coordinate and lead open days for high-end treatments (e.g., Invisalign, implants).
* Develop and run targeted marketing campaigns.
* Encourage patient uptake of Denplan/practice plans across all sites.
* Respond to online reviews and maintain a strong brand image.
4. Operational Duties
* Ensure diaries are filled across all clinics and support reception teams in their communication style with patients.
* Assist on reception when needed.
5. General Responsibilities
* Build strong working relationships with the dental team across all practices.
* Participate in practice meetings, KPI reviews, and CQC‐related processes.
* Adhere to uniform and PPE policies and maintain a consistently professional appearance.
* Support any duties reasonably requested by the Practice Manager to ensure smooth practice operation.
* Be flexible with responsibilities to meet business needs across multiple sites.
Skills & Experience Required
* Excellent communication and interpersonal skills.
* Strong organisational abilities and attention to detail.
* Professional, confident, and patient‐focused approach.
* Good understanding of dental treatments, finance options, and practice workflows.
* Competence with dental software (Dentally and DenGro).
* Experience with social media management is desirable.
* Ability to handle sensitive conversations and provide empathetic patient support. xxuwjjq
* Able to work independently and as part of a multi‐practice team.