Grade UE03: £23,742 to £25,804 per annum pro-rata
CSG / Accommodation, Catering and Events
Guaranteed hours: 20 hours per year
Open-ended (permanent)
Vacancies: 5
The Opportunity:
This is a fantastic opportunity for passionate and customer-experience focused individuals to join Accommodation, Catering and Events as a Reception Assistant to help our teams deliver a high, consistent standard of customer service for both students and commercial guests.
The successful candidates will be based at our Reception Centre located at Pollock Halls; however, flexibility is required to support our other hotels which are offsite. Those successful in this role will work closely with the wider team to provide high-levels of customer service. This will involve dealing with in-person enquiries as well as communication via telephone and email and mail processing.
This post is an excellent opportunity for both personal and professional development, with opportunities to cultivate customer service skills.
We are looking for individuals who display a positive can-do attitude and enjoy working in a fast-paced environment. In this role you will:
1. Be an ambassador for our newly refurbished and rebranded products.
2. Continuously look to improve our standards and deliver world-class hospitality.
3. Become an integral part of our existing teams with a desire to succeed in delivering our values.
4. Be a part of a world-renowned team providing accommodation for high-profile clients.
Your skills and attributes for success:
5. Excellent customer service.
6. Excellent organisational and time management skills.
7. Ability to work under pressure for a period of time.
8. High awareness and concern for customer service requirements in both commercial and student environment.
9. The ability to quickly learn and become proficient in using software systems.
Application Information
Please ensure you include the following documents in your application:
10. CV
11. Cover letter