Overview
Technical Services Director – Contract: Government. Location: London, E14 9SH – open to nationwide applicants (home-based with travel as required). Hours of work: 37.5. Contract Type: Permanent.
We are seeking an experienced Technical Services Director to lead the operational delivery of Hard FM and Projects across a large and diverse contract portfolio. This senior leadership role ensures safe, legal, and compliant technical service delivery while driving continuous improvement, commercial performance, and customer satisfaction. You will provide strategic oversight across all technical services, leading a small, senior team of technical experts spanning Hard FM, M&E, Asbestos, Water, Asset Management, BIM and associated specialist disciplines.
Key Responsibilities
* Deliver technical services aligned with company strategy, ensuring safety, legality, and compliance.
* Lead Hard FM and Projects across the contract, with full accountability for performance across a circa £250m portfolio.
* Lead and develop technical workstreams, acting as deputy duty holder for technical matters.
* Drive continuous improvement through asset data enhancement and lifecycle planning.
* Maximise revenue opportunities, including project work and customer investment.
* Ensure commercial responsibility, meeting budgets and financial targets.
* Oversee periodic reporting, audits, and compliance documentation.
* Develop succession plans for key positions within technical service functions.
* Collaborate with internal teams and external partners to achieve corporate objectives.
Professional and Personal Competencies/Qualifications
* Significant leadership experience within an operational technical environment.
* Senior management experience across large, diverse regional portfolios.
* In-depth understanding of technical FM contracts, statutory compliance, and regulatory requirements.
* Proven experience leading Hard FM, M&E, Asset Management, and specialist technical disciplines.
* Strong commercial acumen with experience managing large-value contracts.
* Excellent communication and relationship-building skills, with the ability to operate with gravitas and credibility at senior levels.
* Action-oriented decision-maker with strong problem-solving capabilities.
* Desirable: Authorised Engineer (Mechanical/Electrical) and Responsible Person (Water).
* Full UK driving licence (essential).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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