IT Support Engineer – Leeds Salary: £28,000 – £35,000 per annum
Location: Leeds (onsite 5 days per week, with occasional travel to Sheffield and York)
Hours: 37.5 per week
We are seeking an experienced IT Support Engineer to provide onsite technical support within a professional services environment. The role involves supporting users across multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively.
Key Responsibilities
Provide 1st and 2nd line technical support for all IT incidents and service requests
Troubleshoot and resolve hardware, software, and networking issues
Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online
Support and maintain Windows 10/11, Teams, SharePoint, and Citrix Virtual Apps & Desktops
Assist with system upgrades, deployments, and IT projects
Maintain accurate IT asset management and documentation
Deliver a high level of customer service to users at all levels Required Skills & Experience
Previous experience in a 1st or 2nd line IT support role (professional services experience preferred)
Strong technical knowledge of Windows operating systems and Microsoft 365
Experience with Active Directory, Group Policy, and Exchange Online
Exposure to Citrix environments and basic network troubleshooting
Excellent communication skills with a professional and customer-focused approach
Able to prioritise, multitask, and remain calm under pressure
A proactive, organised individual who takes ownership of issues
A full UK driving licence is desirable due to occasional travel Additional Information
Full-time, permanent position based in Leeds
Onsite role (5 days per week)
Occasional travel required to Sheffield and York offices
Ideally available within a 1-month notice period