Operational Support Manager - ENT, Head and Neck, Oral and Maxillofacial, and Restorative Dentistry
An exciting opportunity has arisen within Surgery to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high-quality, efficient, and patient-centred service in line with national and local Key Performance Indicators (KPIs).
The post holder will provide operational support to the service leadership team, ensuring the smooth running of the service. This includes managing administration teams and functions, overseeing waiting list management, and scheduling patients to meet KPIs and NHS standards within available resources, ensuring effective patient care in a timely manner.
The role involves line management, handling complex or sensitive information across various teams, and collaborating with a multidisciplinary team to enable delivery of patient care.
Note: Previous applicants need not apply.
Interviews are scheduled for the week commencing 18th August 2025.
1. Line management of administrative and clerical teams, ensuring Mandatory Training, Appraisals, and Sickness Management are up to date per Trust policies.
2. Managing inpatient and outpatient waiting lists, liaising with Clinical Coordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services, and Ward Managers.
3. Analyzing and interpreting waiting list data to support planning, performance, and resource management.
4. Reviewing monthly performance metrics and compliance against KPIs, qualitative indicators, and business case benefits, in support of the Associate Group Manager.
Additional responsibilities include:
1. Managing timed cancer pathways in collaboration with multidisciplinary teams.
2. Managing DNA rates and supporting strategies to reduce them and maximize clinical capacity.
3. Reviewing outpatient clinic and theatre utilization to ensure optimal resource use.
4. Supporting the implementation of business cases, IT system upgrades, and other projects.
5. Participating actively in the Service Leadership Team and supporting senior management.
Application closing: The job advert will close once sufficient applications are received. Please apply promptly if interested.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is a large teaching Trust known for modern facilities and leadership in healthcare research and innovation. We are committed to diversity, equality, and human rights, fostering an environment of respect and opportunity.
For further details, please see the attached job description.
This advert closes on Sunday, 10 August 2025.
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