Overview
Customer Service Account Handler
£26,000 - £28,000 DOE.
Gillingham, Kent
What You'll Be Doing
* Coordinating planned maintenance and remedial works with both clients and field engineers.
* Managing follow-up actions such as purchase orders, job updates, and client communications.
* Making sure all work is completed within KPI targets and remains commercially sound.
* Building strong, long-term client relationships, including occasional site visits.
* Handling incoming queries and resolving issues quickly and professionally.
* Managing emergency callouts in line with contract requirements.
* Completing essential admin tasks such as data entry, document processing, and record keeping.
* Supporting the wider service team to maintain smooth day-to-day operations.
What We're Looking For
* We\'re after someone who has a proactive, customer-first mindset and excellent communication skills.
* Can multitask and stay calm under pressure in a busy service environment.
* Is confident using Microsoft Office and comfortable learning new systems.
* Has great attention to detail and a commitment to doing things right first time.
* Works well as part of a team but can also take ownership of individual tasks.
* Brings positivity, resilience, and a problem-solving attitude to work every day.
* Previous experience in a customer service, coordination, or account management role (especially within a technical or service-based industry) would be a real advantage.
Why You\'ll Love Working Here
You\'ll be joining a friendly, supportive team that values initiative, collaboration, and continuous improvement. We believe that when people grow, the business grows too — so we invest heavily in training, development, and career progression.
* Competitive salary
* Generous annual leave allowance - 22 days holiday plus BH.
* Company pension scheme
* Health and wellbeing support (including access to healthcare plan)
* Free on-site parking
* Employee discounts and referral bonuses
* Ongoing training and professional development opportunities
* An inclusive, positive workplace where every voice is heard
Apply Now
If you\'re ready to take the next step in your career and join a business that genuinely values its people, we\'d love to hear from you. Please submit your CV or get in contact with Courtney Gilgunn
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