Role Details
Grade 2 - £24,027 - £25,992; consultation grade subject to formal evaluation under the Pay Equity Review. Working 36.5 hours per week. Receptionist - Registration Service. Permanent.
About Us
We are a dynamic and fast-paced office located in the heart of Birmingham City Centre. Our team plays a crucial role in managing birth and death registrations, ensuring accuracy, confidentiality, and efficiency at all stages.
Role Summary
As a receptionist, you will be the first point of contact for customers and visitors. Your responsibilities include handling enquiries, booking appointments, and maintaining a safe and welcoming environment. You will provide an essential service for new parents and the recently bereaved, so a high degree of empathy is required.
Key Responsibilities
* Customer Interaction: Greet customers and visitors in person and over the phone, providing excellent customer service.
* Appointment Booking: Schedule and change appointments for birth and death registrations utilising our application and booking management system.
* Enquiry Handling: Take and relay messages and emails promptly to officers, managers and partner organisations.
* Data Entry: Use relevant systems to input customer information with a particular focus on the delivery of an efficient death registration process.
* Administrative Support: Provide confidential administrative assistance to registration officers and service managers.
* Liaison: Collaborate with staff across different levels within the organization to deliver an effective and modern registration service.
Experience And Skills
* Excellent communication skills
* Ability to follow instructions and prioritise tasks
* Initiative and adaptability
* Confidentiality when dealing with sensitive information
* Superb customer service skills
Benefits
* Career development opportunities
* Local government pension scheme
* Generous leave entitlement
* Flexible working options
* Health and wellbeing support
Application Instructions
Please upload your up-to-date CV via the attachments part of your application; this is required for shortlisting. We cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of our people. We welcome applications from people with caring responsibilities and flexible working options will be considered. Please let us know if you require reasonable adjustments, additional support, accessibility needs, or if there is any other way we can support you through your application. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Note: We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes, vacancies may close earlier than the stated deadline. Please submit your application without delay to ensure consideration.
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