Tenancy Manager
Salary £42,839 to £46,142 PER ANNUM
Full Time 37 hours per week – Monday to Friday
Permanent
Tiverton, Devon, EX16 6PP
Do you value career development? Are you looking for a new social housing challenge in a beautiful part of Devon? Would you embrace the chance to lead several frontline tenancy functions in an effective local authority housing provider? Would you relish the opportunity to shape our transformational journey as a key part of our housing management team? We have an opportunity for a Tenancy Manager to join our in-house housing service (Mid Devon Housing) working across the district based from our Head Office in Tiverton.
Our benefits include:
* Competitive rate of pay
* Generous annual leave entitlements
* A flexible benefits scheme including access to discounted shopping (online and high street) and events
* Discounted leisure memberships
* Employee Assistance Programme Excellent training and development opportunities leading to nationally recognised qualifications
* Monday to Friday (except following the 8 bank holidays and Christmas)
* Free parking at site
As your duties will include but are not limited to:
* Have a commitment to social housing and great customer service delivery in order to be the best landlord we can for our tenants and other customers
* Accountable for an effective, quality and comprehensive customer, tenancy management service at the very core of our housing service
* Achieving high levels of tenant satisfaction and tenancy sustainment
* To lead, motivate and manage a wide range of core functions across tenancy and estate management including: neighbourhood estates, communal areas and shared spaces, anti-social behaviour and complex tenancy cases, safeguarding and vulnerable tenants together with allocations, rent income and debt recovery
* To be the lead Officer within Mid Devon Housing in respect of its learning and development policy and practice under the requirements of the social housing professional Competency and Conduct standard
* Leading on the delivery housing management apprenticeships and enabling us to grow and develop our teams in-house
* Contribute to the achievement of its housing targets and objectives across all service standards and performance indicators
* Play a key part in taking forward our services and delivering a community focused housing service that puts the tenants at heart of what we do
At Mid Devon District Council we value: Pride, People, Performance and Partnerships.
About you:
* Excellent management, leadership and communication skills are essential
* An ability to solve complex problems is also important
* You must be able to organise your own workload
* You need experience in social housing management and a customer focussed service
* You must have an understanding of landlord and tenant obligations
* You will have a clear customer focus and a flexible approach
* You will have good people skills with a passion for making a difference
For any questions or for an informal conversation regarding the position of Tenancy Manager please contact either Mike Lowman – Operations Manager for Housing or Simon Newcombe – Head of Housing and Health. Telephone number 01884 255255.
Closing Date for Applications: 15 August 2025 at 5.00pm
Vacancy Number: 2025087
Post Number: HB65
Interview Date:25 August 2025
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