Overview
Temporary to Perm Sales Advisor - £12.21 per hour + commission. We are pleased to be working with a friendly and established company based in Romsey which is looking for a Temp - Perm Sales Advisor depending on business demands.
This role will involve providing customers with help. Full training and support will be provided and the hours will be 9-5.30 Monday to Friday.
Responsibilities
* Upselling and cross selling on every opportunity presented in order to increase revenue
* Identify and maximise bookings opportunities through fact finding/service and vehicle detail checking and, where appropriate, use special promotions to secure returning customers bookings
* Use your high standards of service skills to influence customers to make bookings decisions in advance of dates required
* Support customers with all of their motor related needs by using in depth product knowledge to best present the services available and maximise different booking opportunities
* Place customer bookings and resolve all customer enquiries at first point of contact efficiently
* Record all customer contact details by telephone using a variety of client systems adhering to mandatory compliance regulations ensuring accuracy and attention to detail at all times
* Predominantly inbound calls but warm dialling to outbound customers is also a key part of the success of this role
* Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times
* Take ownership of personal development and performance
* Vital to work as a team in a fast paced target driven environment whilst also taking responsibility for your own self-management and work ethic
Free parking is provided, and the company is a 5 minute walk from the Romsey train station.
Person specification
* Sales experience gained within a call centre environment or from other sales roles preferable but not essential
* Confident and able to communicate effectively
* Target and results driven and able to close a sale plus objection handling skills
* Work as part of a team, support colleagues and promote a positive team spirit
* Passion for people and customer service
* Good IT skills including use of e-mail and Microsoft products
* Punctual, flexible and reliable
Development
* Full support and ongoing training from our coaching and training teams
* Internal progression though our structured grades with continual development tailored to your needs by our coaching and training managers
* We actively promote from within, supporting staff to be our next team leaders, coaches and managers
Hours
Full time 40 Hours a week - 5 days a week including Saturday working - flexible shifts to be discussed at interview
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