Join our team at Johnson Controls, where our teams across the UK and Ireland focus on delivering exceptional major projects in diverse sectors. We specialize in advanced fire suppression systems (including sprinklers), fire detection, life safety, building management systems, security, and integrated solutions tailored for end users, developers, and contractors. The Technical Support Engineer plays a pivotal role in providing second-line support to field engineers and clients to ensure the successful maintenance and servicing of digital CCTV and associated electronic security systems, building management, and AV systems at customer sites throughout London, the Southeast, the UK, and beyond. How you will do it As a Technical Support Engineer, you will leverage your hands-on expertise in supporting and maintaining IP Access Control systems, whether for single, multi-site, or enterprise configurations. You will also expand your knowledge in audio-visual systems, encompassing audio/video recorders, video walls, and displays while managing a diverse customer base through both remote access and on-site engagement. Maintaining consistent communication with the Technical Services Manager, the Operations Team, and the UK Service Manager to report on progress and seek assistance as needed is essential to your responsibilities.
Responsibilities / Requirements
* A solid understanding of networking capabilities, including the configuration of network hardware
* Experience in installing and supporting Microsoft Windows operating systems, with a focus on network and security settings
* A broad understanding of IT fundamentals and computer system architecture
* Strong stakeholder management skills across various levels
* Excellent verbal and written communication skills, capable of conveying technical information to non-technical audiences
* Exceptional organizational and planning skills to manage multiple priorities effectively
Preferred
* Familiarity with Microsoft SQL Server
* A strong understanding of network architecture
* Certification in an Enterprise-class Access Control or Video Management System (VMS)
Why work for TIS/JCI?
* Competitive basic salary with excellent additional earnings potential
* Optional overtime
* Travel Time
* Sales referral incentive scheme
* Pension - we match up to 7%
* 25 days holiday plus bank holidays
* Company Vehicle, uniform, all PPE, tools and ongoing training provided
* Industry leading Health & Safety and an employee assistance program
* Career progression opportunities - newly introduced Engineering career ladder 2022
* Our team average 20+ years length of service
* The opportunity to become a valued member of our Winning Team
* Staff referral scheme up to £2,000.00
* Rewards & recognition programmes
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