Digital Tourism Business / Management Consultant - UK contract, Middle East client
Digital Business Consultancy (definition/documentation/presentation) background
Travel & Hospitality industry experience a definite bonus
Any experience of working within the Middle East (UAE or KSA ideally)
UK/remote based, but able to travel (trips no longer that 1-2 weeks max and planned on an ad-hoc basis (3-4 trips during the year)
Define, agree and mobilise Digital Tourism Target Operating Model
Define Tourism's digital Services Assurance Integration and Management Framework (Strategy, Design, Build, Run)
Implement the Governance Framework & Structures for:
* Risk Management
* Change, Configuration and Control Body
* Partner Integration Framework
* Acceptance into Service Framework
* Issues & Requests Management
Define Tourism's digital support model and framework to enable the seamless visitor experience and robust support services
Define the high-level Capability and Maturity Model for Digital Tourism
Define and publish the Common Framework to align Business and IT
Define the Visitor Care strategy, digital toolsets requirements and stand-up Visitor Care
Define the Digital Communications strategy & requirements across the Common Framework (Strategy, Design, Build & Run)
Support development of a business case (eg, rough order of magnitude cost elements, vendor quotes) and statements of work to tender for services and budget
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