Overview
Job Title: Service Desk Engineer (End User Support)
Location: Based from our Newcastle office (Cobalt Business Park)
Annual salary: Circa £24,800 depending on skills & experience
About Cybit
Cybit delivers data and AI‑led technology, to help organisations work more securely, productively, and with confidence across digital workspaces, cloud, security, and managed services. Our mission is to create positive business outcomes and support the people and communities our customers serve. We believe the right technology, delivered well, drives resilience, performance, and meaningful impact.
Why Join Us?
Be part of a dynamic, outcome‑focused, and people‑first team across Berkshire and Newcastle, where talent, ideas, and collaboration are genuinely valued. You'll have the opportunity to make a real impact on how we deliver technology and how our brand is experienced, while building a meaningful career and helping to create a safer, more resilient future.
What the role does
Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. While providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers clear opportunities for progression and professional development, providing a strong pathway to grow capability and advance your career within a dynamic technology organisation.
Responsibilities
* Provide technical support and maintenance to end users, systems, hardware, and applications.
* Resolve incidents and service requests in line with agreed service levels.
* Follow processes, document work, and update tickets clearly.
* Manage time and priorities in a busy support environment.
* Maintain a positive attitude and stay calm when supporting non-technical users.
Requirements / Qualifications
* Enthusiastic, reliable, and keen to learn and progress in IT
* Knowledge of Windows 10/11 and common desktop hardware (laptops, PCs, printers)
* Exposure to Microsoft 365 (Outlook, Teams, OneDrive) or willingness to learn
* Understanding of IT fundamentals such as user accounts, passwords, and permissions
* Excellent customer service and communication skills
* Strong troubleshooting approach
* Ability to follow processes and document work
* Time management and prioritisation in a busy environment
Be well looked after
Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:
* Enhanced Pension contribution scheme
* 33 days annual leave including bank holidays (opportunity to buy more)
* Healthcare cash plan
* Private Medical Insurance (after 12 months service)
* Company electric car scheme
* Cycle to work scheme
* Employee assistance programme
* Occupational sick pay
* Birthday day off
* Enhanced family leave
* Volunteering time available
Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.
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