Overview
JOB TITLE - Operations – Import Customs Clearance Coordinator
DEPARTMENT - GBO (Customs Clearance)
REPORTS TO - Team Lead
JOB PURPOSE:
In this position you will be required to assist in the efficient and effective keying of import customs entries, supporting post clearance activity in line with HMRC/internal requirements and subsequent admin on accounts. To gain and maintain a high level of knowledge and standard within our industry. Develop effective relationships with customers, service providers & other Hillebrand Gori offices and agents to meet the customers’ needs. Additional duties and requirements relating to customs clearance activity may be applicable to meet business needs.
Responsibilities
* Accurate input of order data via various in house and HMRC associated systems
* General administration
* Assisting colleagues in maintaining effectiveness of Customs data entry
* Dealing with telephone and email queries
* Customs import declarations covering movements for Excise cargo, adjacent products and occasional general cargo
* Ensure HMRC regulations and processes are upheld, alongside our internal code of conduct and compliance regulations
* Monitoring of guarantees and closure of associated documents alongside HMRC and clients.
* Analyse and assist with solving operational problems and provide guidance to customers and colleagues as and when required
ADDITIONAL RESPONSIBILITIES
* The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate.
MANAGERIAL RESPONSIBILITIES
* None
KEY CONTACTS
Internal staff
* Suppliers
* Customers
SPECIAL WORKING CONDITIONS
* None
PERFORMANCE INDICATORS
* As per objectives defined within our in-house system: CHRIS (Cross-divisional Human Resource Information System)
BUDGET RESPONSIBILITY
* None
Working Hours
* Mon-Fri 09:00 – 17:30 (60 Min Lunch Break) may be requested as and when to work an earlier / later shift to cover holidays and workloads
* Cover out of office hours callout when required
* Additional hours as and when required
COMPETENCIES FOR THE ROLE
* Knowledge of GB Import customs clearance formalities and associated computer systems
* Knowledge on the CDS (Customs Declaration System), HMRC system
PERSONAL SKILLS
* Excellent planning and organisational skills
* Excellent communication skills
* Self-motivated and able to work without supervision
* Experienced team player
* Able to work under pressure
* Enthusiastic and driven to achieve targets and objectives
* Excellent customer service skills
LANGUAGE SKILLS
* Excellent verbal & written English
COMPUTER SKILLS
* General computer skills, Inc. Excel
EDUCATION/QUALIFICATIONS
* Good standard of general education
PROFESSIONAL EXPERIENCE / SKILLS
* Experience in Excise clearance requirements
* experience in import customs formalities
JOB REFERENCE NUMBER
* GBO-OPS(JD)
DATE LAST UPDATED
* 09.2025
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