Our client is a leading supplier of white goods to businesses across the UK and Europe. They provide high-quality appliances and tailored solutions to retailers, property managers, and commercial clients. Their focus on customer satisfaction and operational excellence sets them apart in the industry.
Role Overview
Key Responsibilities
* Handle incoming calls and emails from business customers regarding orders, deliveries, product details, and service queries
* Conduct outbound calls to build client relationships and share updates or promotions
* Process orders and returns using the internal order management system
* Liaise with logistics, sales, and technical departments to resolve customer issues
* Provide product guidance and troubleshooting support for white goods
* Maintain accurate records of all customer interactions and feedback
* Highlight recurring issues and recommend improvements to enhance service quality
* Assist account managers with client communications and regular updates
Requirements
* Previous experience in a customer service role, preferably in a B2B or technical environment
* Strong verbal and written communication skills
* Ability to handle multiple tasks and prioritise effectively
* Proficiency in CRM systems and Microsoft Office Suite
* Knowledge of white goods or similar technical products is advantageous
* A proactive, solution-oriented approach
What’s on Offer
* Competitive salary and benefits
* Opportunities for professional growth and training
* A collaborative and supportive working environment
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Created on 02/07/2025 by TN United Kingdom
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