The Role As our IBA Account Handler, you will join an established and highly encouraging team, responsible for clearing outstanding balances and resolving queries on assigned accounts or activities. This role supports the achievement of Key Performance Indicator targets, ensures accurate record-keeping, and contributes to the overall success of the business by working within established controls and procedures. It’s an ideal opportunity for someone looking to deepen their experience in accounts. Contract & Working Arrangement This is a 12 -month contract position. The role is hybrid, requiring at least 2 days per week in our Milton Keynes office. What You’ll Be Doing Reconcile receipt of funds within agreed timeframes and identify/query any unallocated cash items. Assist with account reconciliations to markets and clients as needed. Seek all outstanding accounts appropriately. Support the review and processing of IBA payment requests. Escalate issues for resolution or direction in line with policies and procedures. Monitor and collect funded balances. Ensure timely and accurate completion of all processes. Resolve queries promptly and efficiently, in line with agreed service levels. Build positive relationships with Business Divisions, Suppliers, and Markets. Liaise with auditors as needed to support annual reporting. Who We’re Looking For Proficiency in Microsoft Outlook, Word, and Excel (intermediate level). Strong interpersonal and communication skills (verbal and written). Excellent interpersonal skills with the ability to self-manage and show initiative. Familiarity with insurance broking platforms such as Acturis is helpful but not crucial. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.