Full-Time Position - Competitive Salary (depending on
experience)
About Sopwell House:
Sopwell House is a beautiful luxury Georgian country house
hotel and spa located in the heart of Hertfordshire. Set within 12 acres of
serene countryside, just 20 minutes from London St Pancras, the hotel offers 126
stylish rooms and suites, an award-winning spa, and a range of exceptional
dining experiences. Our commitment to personalised service, attention to
detail, and warm hospitality has made Sopwell House a standout destination for
both leisure and business guests.
We are seeking a driven and experienced Rooms Division
Manager to join our senior leadership team. As the Rooms Division Manager, you
will be responsible for overseeing the smooth and efficient running of Front
Office, Housekeeping, Concierge, Guest Relations, and Night Teams, ensuring the
highest levels of guest service and operational excellence throughout.
You will be a strong leader who thrives in a fast-paced
environment, is passionate about guest experience, and has a keen eye for
detail. This is a hands-on role requiring a strategic thinker with a focus on
team development, process improvement, and consistent delivery of standards.
Your role in our Family:
·
Lead, motivate, and support the Front Office and
nights, Housekeeping, and Guest Services teams.
·
Ensure the highest levels of guest satisfaction
through exceptional service delivery.
·
Drive key performance metrics including
occupancy, guest feedback, and operational efficiency.
·
Work closely with other departments including
Sales, Revenue, and F&B to align strategies and maximise profitability.
·
Develop and implement procedures to enhance the
guest experience and streamline operations.
·
Recruit, train, and mentor team members,
fostering a culture of excellence and accountability.
·
Ensure compliance with health & safety, fire
regulations, and company policies.
What makes you the perfect fit? :
·
Proven experience in a similar senior Rooms
Division or Front of House management role, ideally in a 5-star hotel
environment.
·
A genuine passion for hospitality and delivering
outstanding guest service.
·
Strong leadership, communication, and
organisational skills.
·
Commercial awareness and a solid understanding
of revenue management and budgeting.
·
Experience working with hotel PMS (e.g., Opera,
Protel, or similar systems).
·
Hands-on, approachable, and results-focused with
a calm and professional demeanour.
The Best Bit:
·
Discounted Food and Beverage and accommodation.
·
28 days holiday, plus an extra day off on your
birthday.
·
30% discount on spa treatments and spa days.
·
10% discount on spa products.
·
'Introduce a Friend' bonus when you recommend
someone to join our team.
·
Staff meals provided on duty.
·
Hotel discounts through our Pride of Britian
affiliation.
How to Apply:
If you are a dedicated hospitality professional ready to take on this exciting
challenge, we’d love to hear from you! Please submit your CV and cover letter,
explaining why you are the perfect fit for this role. If you do not hear
from us within 14 days, please assume your application has been unsuccessful on
this occasion.
Sopwell House is proud to be an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all team members.