Overview
We are looking for a self‑driven and proactive Systems Engineer (Level 2–3) with passion for technology and problem‑solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions.
Hours and Contract
Hours: Full‑time 37.5 hours per week, Monday to Friday, office hours. Some weekend and out‑of‑hour work may be required to assist business needs. The successful candidate may be expected to join an on‑call rota.
Contract Term: Permanent.
The Role
Participate in the maintenance, monitoring, implementation, and decommission of IT systems, including servers, storage and hardware, and provide professional support and knowledge of Teleperformance systems to internal business units and clients. The role includes submitting recommendations for system improvements, including security, to IT management, and helping maintain the optimal operational environment of Teleperformance IT Systems.
Objectives
* Support and improve operational IT systems, implement new and decommission old solutions.
* Provide 2nd‑3rd Line support for IT systems, infrastructure and cloud technologies.
* Help design new solutions based on operational requirements.
* Apply knowledge of Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMware, Hyper‑V (desired), Exchange, M365, email filtering & web filtering (desired), MECM/TANUM (desired), Veeam Backup, AV solutions (Trend, Falcon CS), monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk.
* Secure systems to Cyber Essentials, PCI DSS, and ISO27000 standards through audits, vulnerability scanning and remediation.
* Document, create, update and keep documentation to date.
* Assist in migration, consolidation, and/or decommission of legacy systems.
The Ideal Candidate
Personal Competencies
* At least 3–5 years of IT Systems Team / 3rd Line Infrastructure Support experience.
* Strong troubleshooting, analytical and support skills.
* Organised, efficient and able to prioritise tasks / plan own time.
* Strong communication skills, both verbal and written.
* Ability to think ‘out of the box’, providing creative ideas and solutions.
* Team player and driven by success, aiming for quality service.
* Experience in a call centre environment or similar would be advantageous.
Required Skills
* SC clearance / SC clearance capable is a big advantage.
* Windows Server 2016+ – configuration, administration, and support.
* Hardware support, including racking / (un)racking.
* Microsoft Azure Services.
* Conditional access knowledge is desirable.
* Other cloud platforms are desirable.
* Windows Domain Services – AD Services, DHCP, DNS, Sites & Services.
* Experience with VMware and some Hyper‑V.
* Other hypervisors are desirable.
* Experience with MECM is desirable.
* Experience with Tanium is desirable.
* Experience with anti‑malware solutions, e.g. Falcon CS.
* System monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle.
* Windows Terminal Server / RDS desirable.
* Linux administration desirable.
* Knowledge and experience of role based access.
* MS Azure Associate/Expert desirable.
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