Chesterfield Royal Hospital NHS Foundation Trust
Business Services Team Admin
Closing date is 18 June 2026
An exciting opportunity has arisen to work within our Business Services Team at Royal Primary Care. This will be based at one of our Chesterfield sites.
We are looking to employ 1 administrator as follows:
* 1 x 37.5 hours per week
Job share considered.
Job responsibilities
To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician the first time. Being a first point of contact for our patients and other healthcare providers.
Person Specification
Qualifications and Training
* GCSE in Maths & English Grade C or above
* ECDL or equivalent
* NVQ or equivalent in Customer Care
* Formal training in a public facing environment
* Knowledge of GP computer systems, preferably SystmOne
Experience
* Working with the public.
* Understanding of back office functions
* Telephone call handling experience
* Understanding of patient confidentiality and iGPR
Skills and Knowledge
* Good team working skills
* Ability to work independently following verbal or written instructions
* Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
* Understanding of referral process for patients from primary to secondary care.
* Understanding the issues around safeguarding and patient confidentiality
* GDPR knowledge
* Knowledge of searches within SystmOne
* Ability to action team tasks.
* Knowledge of appointment process.
* Use of SMS systems.
* Use of admin email.
Personal Attributes
* Adaptable to change.
* Friendly but professional approach.
* Good time management.
* A willingness to strive for excellence and train in all aspects of the team
* Flexible approach to cross site working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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