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Customer service representative

Nelson
Permanent
Customer service representative
€24,000 a year
Posted: 22 August
Offer description

Job Opportunity: Administrative Assistant – TLB Medicals TLB Medicals is a MedCo Accredited Medical Reporting Organisation with over 10 years of experience delivering high-quality medical reports to clients across the UK. We pride ourselves on our professionalism, attention to detail, and commitment to providing exceptional service. We are seeking an ambitious, well-organised, and motivated individual to join our dedicated team. This is a fantastic opportunity for someone looking to develop their career in a professional and supportive environment. Key Responsibilities: Maintaining office systems, including accurate data management, filing, and record keeping. Managing incoming calls, enquiries, and requests; handling communications efficiently and professionally. Coordinating and booking appointments, managing diaries, and ensuring smooth scheduling for medical experts and clients. Acting as a first point of contact, liaising with solicitors, clients, and colleagues to ensure queries are handled promptly and effectively. Providing administrative support to the wider team to ensure smooth day-to-day operations. Upholding confidentiality and compliance with company and MedCo guidelines at all times. What We’re Looking For: Ability to work independently while also being a strong team player. Excellent communication and interpersonal skills, both written and verbal. Fluent in English with a professional and confident telephone manner. Strong organisational and time-management skills, with the ability to prioritise effectively. Good IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook). A proactive, reliable, and positive attitude. What We Offer: Full training provided – no prior MedCo experience required Opportunity to grow within a well-established and supportive organisation. Friendly and collaborative team environment. Job Types: Full-time, Permanent

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