Overview
Join Our Compassionate Team and Make a Real Difference. Hope House Surgery is growing its team and looking for a Care Coordinator who thrives on supporting others and making a meaningful impact every day. This role is for someone who is proactive, well-organised, and driven by compassion. You’ll play a vital part in improving the lives of our patients by coordinating services, working closely with GPs and the wider Primary Care Network (PCN) team. You’ll be the link that ensures every patient receives timely, person-centred care, making sure no one falls through the cracks.
Key Responsibilities / Job Description
* Coordinate referrals from GPs and clinical staff, linking patients with the right support such as Social Prescribers, the Wellbeing Hub, or community agencies. Follow up to ensure services are delivered effectively.
* Work closely with the multidisciplinary team and external partners to streamline care and share information.
* Support patients with accessing services, including making appointments and arranging transport where necessary.
* Help patients complete healthcare-related paperwork and navigate social care systems.
* Keep accurate, up-to-date records of patient interactions using clinical systems, contributing to data collection and audits.
* Attend and contribute to multidisciplinary team (MDT) meetings, including minute taking when required.
* Support vaccination and health promotion clinics, and assist with Quality and Outcomes Framework (QOF) and other enhanced services.
* Actively listen to patients and carers, collecting feedback and sharing insights to improve care delivery.
* Identify and support individuals who would benefit from personalised care planning, in collaboration with the clinical team.
About Us
At Hope House Surgery, we are proud of our team and their desire to work together to support our patients and community. You’ll benefit from:
* A welcoming and inclusive team environment
* Opportunities for professional development and training
* Support from experienced clinicians and colleagues
* A role that offers true job satisfaction helping patients live healthier, happier lives
Details
Date posted: 07 August 2025
Pay scheme: NHS
Salary: £13.76 per hour + NHS Pension
Contract: Permanent
Working pattern: Full-time
Reference number: A5698-CARECOAUG2025
Job locations: 10 Waterloo Road, Radstock, BA3 3EP
Job Description & Responsibilities
* Coordinate referrals from GPs and clinical staff, linking patients with the right support such as Social Prescribers, the Wellbeing Hub, or community agencies. Follow up to ensure services are delivered effectively.
* Work closely with the multidisciplinary team and external partners to streamline care and share information.
* Support patients with accessing services, including making appointments and arranging transport where necessary.
* Help patients complete healthcare-related paperwork and navigate social care systems.
* Keep accurate, up-to-date records of patient interactions using clinical systems, contributing to data collection and audits.
* Attend and contribute to MDT meetings, including minute taking when required.
* Support vaccination and health promotion clinics, and assist with QOF and other enhanced services.
* Actively listen to patients and carers, collecting feedback and sharing insights to improve care delivery.
* Identify and support individuals who would benefit from personalised care planning, in collaboration with the clinical team.
Person Specification
Essential Qualifications
* Good general education (minimum GCSE level or equivalent)
Desirable Qualifications
* Good general education (GCSE level or equivalent) – note: listed for clarity; no duplication beyond essential requirement
Experience
* Essential: Experience in a people-facing role (e.g., customer service, patient care, community services)
* Desirable: Experience in healthcare settings (NHS, GP Practice, Primary Care); familiarity with clinical or patient administration systems
New Starter Information
Disclosure and Barring Service (DBS) check may be required. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a DBS submission to check for any previous convictions.
Employer Details
Employer name: Hope House Surgery
Address: 10 Waterloo Road, Radstock, BA3 3EP
Website: http://www.hopehousesurgery.nhs.uk/
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