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Care coordinator

Bolton
Greater Manchester Mental Health
Care coordinator
Posted: 26 January
Offer description

Job overview

This is an exciting opportunity for a Registered Mental Health Nurse to join our specialist service for people experiencing a first episode of psychosis as a Community Psychiatric Nurse/ Care Coordinator.

You will be joining a client centred, dynamic and friendly multi-disciplinary team, who prides themselves on delivering high quality, evidence-based interventions for those experiencing first episode psychosis.

Based on the Department of Health implementation of NICE guidelines, Early Intervention Services aim to:

1. Reduce the stigma associated with psychosis.
2. Improve awareness of the symptoms of psychosis and the need for early assessment.
3. Reduce the length of time young people remain undiagnosed and untreated.
4. Develop meaningful engagement, provide evidence-based interventions and promote recovery during the early stage of illness.
5. Increase stability in the lives of service users, facilitate development and personal fulfilment.
6. Provide a user-led service, a seamless service available that effectively integrates child, adolescent and adult mental health services and works in partnership with primary care, education, social services, youth and other services.
7. Ensure that care is transferred thoughtfully and effectively at the end of involvement.

Main duties of the job

The purpose of the role of a care coordinator with the team is to reduce the stigma associated with psychosis, provide an early intervention to reduce the length of time that people remain undiagnosed and untreated and to offer support and guidance throughout the persons recovery journey.

To achieve this you will be part of the MDT, holding a varied caseload of service users between the ages of 14 - 65 years old, you will be part of the duty and assessment rota, attend relevant meetings and demonstrate great communication and team work.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Communication • To demonstrate high-level communication skills. • To utilise highly developed interpersonal skills including specific skills to facilitate effective communication when there are barriers to understanding sensory or cognitive impairment or in a hostile, antagonistic or highly emotive situation. • To establish and maintain robust communication networks with clients, carers, and other health care workers and numerous external agencies. • To establish and maintain good working relationships with GPs, GP commissioner’s and relevant consortia. • To promote awareness of the role of EIT within local service area/team, GP practices and the wider community. Clinical • To complete specialist assessments for referred service users accepted into the service when required. • Be a full member of the multi-disciplinary team (MDT). • To maintain a high standard of clinical record keeping, including electronic data entry and recording, report writing and the responsible exercise of professional self-governance in accordance with relevant professional code of practice and Trust policies and procedures. • To have knowledge of and contribute to the team adherence to the NHS England Access and Waiting Time Standards for EIP. • To undertake risk assessment and risk management for individual service users and to provide advice to other professionals on acute and chronic aspects of risk assessment and risk management. • To liaise professionally and sensitively with other involved parties to provide seamless and consistent high-quality care for service users under care of the team. This includes, but is not limited to; carers, families, internal and external colleagues, and voluntary services as appropriate. • To hold and manage a caseload of service users who have been identified as experiencing their first episode of psychosis, including care planning and delivering psychosocial interventions. • To have a good knowledge of the required documentation for case management, and to ensure compliance with any associated performance standards. • To undertake and record comprehensive risk assessment, devise and implement risk assessment plans for service users at risk of vulnerability, self-harm, self-neglect, or risk of physical, sexual, emotional harm to others, using the CRASP risk assessment tool. • To be aware of and adhere to responsibilities for people under CPA, including offering/arranging carers support. • To be aware of and adhere to the NICE guidelines for first episode psychosis. • To manage discharges from the service and transfers to other services as appropriate for service users who have reached the end of their time with the service. • To work as part of our integrated MDT, and to participate in a clinical decision-making process to determine the most appropriate management plans for all service users who are under the care of the team. • To provide advice, guidance and consultation to peer and junior professionals within the service, both individually, and by attendance at team referral and review meetings. • To participate in the duty/assessment rota operated by the Early Intervention Team. Teaching, training and supervision • The post holder will receive regular clinical and managerial supervision. • The post holder is expected to remain informed of current research and guidance in the field, to support own professional work and to contribute related knowledge to the MDT. • The post holder will take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn in line with NHS core competencies, including full participation in appraisal and supervision, and acting as role model for self-development. General • To contribute to the development and articulation of best practice across the service, taking part in regular professional supervision and appraisal and maintaining an active engagement with current developments in the field of Early Intervention for Psychosis. • To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health. • The job description will be reviewed considering any changing service requirements. • This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job. Safeguarding children and vulnerable adults • To adhere to the principles of safeguarding of children and vulnerable adults in line with Trust Policy and reporting local procedures. Trust Mandatory Ongoing Requirements - to be met by the candidate after commencing in post, these will not be assessed at the recruitment stage • To undertake any other reasonable duty, when requested to do so by an appropriate Trust manager. • To understand and comply with all Trust policies, procedures, protocols and guidelines. • To understand the Trusts Strategic Goals and how you can support them. • To understand the need to safeguarding children and vulnerable adults and adhere to all principles in effective safeguarding. • To carry out all duties and responsibilities of the post in accordance with Equal Opportunities, Equality and Diversity and • dignity in care/work policies and principles • To avoid unlawful discriminatory behaviour and actions when dealing with the colleagues, services users, members of the public and all stakeholders. • To access only information, where paper, electronic, or, in another media, which is authorised to you as part of the duties of your role. • Not to communicate to anyone or inside or outside the NHS, information relating to patients, services users, staff, contractors or any information of a commercially sensitive nature, unless done in the normal course of carrying out the duties of the post and with appropriate permission. • To maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately, appropriately and kept up to date. • To ensure their day-to-day activities embrace sustainability and reduce the impact upon the environment by minimising waste and maximising recycling; saving energy; minimising water usage and reporting electrical faults, water leakages or other environmental concerns to the facilities department or their line manager. • Take reasonable care of the health and safety of yourself and other persons • To contribute to the control of risk and to report any incident, accident or near miss • To protect service users, visitors and employees against the risk of acquiring health care associated infections. • To take responsibility for your own learning and development by recognising and taking advantage of all opportunities to learn in line with appraisal and supervision.

Please see attached job description and person specification

Staff benefits

8. Pay Enhancements
9. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
10. Excellent pension
11. Cycle to work scheme
12. Salary sacrifice car scheme
13. Wellbeing programme
14. fuelGenie Fuel Cards (for applicable roles)

Person specification

Education / Qualifications

Essential criteria

15. A qualification in Mental Health Nursing (RMN, )
16. Registration with the regulatory body as applicable; NMC

Desirable criteria

17. Evidence of robust continued professional development including training in relevant subjects.

Experience

Essential criteria

18. Demonstrable experience of working with people with psychosis.

Desirable criteria

19. Experience of working with people with complex presentations and high rates of co-morbidity.
20. Experience of work within a multidisciplinary team.
21. Experience of working within a EIT/CMHT setting; managing a caseload of service users and completing assessments with people who have been referred into the service.

Knowledge

Essential criteria

22. An understanding of the needs and difficulties of people with severe and enduring mental health difficulties
23. Knowledge and understanding of the Care Program Approach 2008.
24. Knowledge and understanding of The care Act.
25. Knowledge and understanding of NICE Guidelines in relation to First Episode Psychosis.

Desirable criteria

26. An understanding of models and ideas of recovery from mental health problems.

Skills and Abilities

Essential criteria

27. Excellent communication skills
28. Excellent engagement skills
29. An ability to contain and work with organisational stress
30. Ability to balance and respond to urgent or competing service demands
31. Proficiency in the use of Microsoft Word, Access, Excel, Powerpoint.
32. A willingness to be flexible in managing own time in order to respond to service needs
33. Be able to contribute to the assessment of service users’ health and well-being needs, and to contribute to planning how to meet these needs.
34. Be able to contribute to the planning delivering and monitoring of interventions and treatments including outcome measure assessment tools and audits.

Other Requirements

Essential criteria

35. There is a requirement to travel mainly within the Bolton area and an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role.
36. An ability to interact effectively with staff from all disciplines.
37. An ability to interact effectively with people with mental health difficulties
38. Ability to accept and use supervision appropriately and effectively

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click .

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment.

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