2nd Line Engineer Leeds (Onsite) Up to £31k We’re looking for a skilled and customer focused 2nd Line Engineer to join an education trust in Leeds. This role would suit someone with experience supporting IT either within a school environment or through an educational MSP, who enjoys taking ownership of technical issues and delivering reliable solutions. As the onsite IT lead, you’ll be responsible for keeping day-to-day systems running smoothly while also helping the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. Key responsibilities: * Act as the main onsite contact for IT, providing responsive 2nd line support to staff and students * Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more * Install, configure and upgrade hardware and software across the school network * Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications * Work proactively with stakeholders to identify improvements in ICT provision * Communicate technical solutions clearly and effectively to non-technical users Key Requirements: * Experience in a similar ICT Technician / 2nd Line Engineer role - ideally within an education MSP or directly in a school environment * Strong knowledge of Microsoft Office 365 and Windows operating systems * Good understanding of common user applications and networked systems * Confident troubleshooting skills with the ability to work independently under pressure * Excellent communication and organisation skills, with a customer-first approach Please apply for immediate consideration, my client is wanting to start the interview process asap