Overview
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality.
Responsibilities
* Be yourself!
* Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
* Have strong operational knowledge with the ability to work across departments as required
* Support other managers with interviews and recruitment – it’s a team effort
* Coach and train new starters – we want everyone to feel confident in their new role
* Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
* Collaborate with your local HR team to host engaging activities for the team
* Preferably have experience working in a branded hotel or restaurant
Benefits / Perks
* Enhanced pension plan
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme with vouchers for high street shops
* Meals on duty
* Talent referral scheme – earn a bonus for recommending a friend
* Regular Thank You Week celebrations and annual Employee Awards Celebration
* Access to Company Pension Scheme, Life Assurance and Wellbeing Support
* Ongoing job-related training programmes with clear paths for progression
Why join us?
We look after our colleagues as well as our guests. Once you’re part of the team, you’re part of the Leonardo community. Hard work earns you genuine opportunities for development and progression. To thrive here, you need to enjoy working at pace. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and as one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
About Leonardo Hotel Cardiff
Featuring a grand stone facade, this sophisticated hotel fronts the bustling pedestrian thoroughfare of Queen Street. It is a short walk to nearby attractions and transport links. Rooms are modern with free Wi-Fi, flat-screen TVs, minifridges, and tea/coffee making facilities. The property includes a chic restaurant, lounge bar and 8 meeting rooms.
About Leonardo Hotels
Leonardo Hotels aims to be the first choice for genuine hospitality. Part of the Fattal Hotels Group, we operate over 230 hotels across Europe and Israel. With approximately 4,000 employees and multiple brands, we are a dynamic, innovative and fast-growing company. We recruit for personality with a focus on how you interact with others and how you demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. Each team member is valued and respected, and we foster a fun, inclusive working environment with activities such as summer barbecues, Christmas parties, Thank You Week, and birthday celebrations. We also offer employee benefits including discounts on overnight stays and a rewards program with Leo Points for time off and other perks.
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