Can you bring your administrative skills to our Customer Service department? Join our team based in Willenhall, UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of. What you would do as our Customer Service Advisor As our Customer Service Advisor, you will be responsible for advising and interacting with customers to provide answers to queries involving our product or services offered by Door Hardware Group. As part of this exciting opportunity you will process customer orders, promote tools available to customers, support & update customer regarding their orders and delivery status as well as providing first line support for technical queries from our customers. You would also: Answer customer calls within agreed Service Levels for the Door Hardware Group. Ensure that all calls taken are wrapped up at the end of each call. Provide support with orders on price hold, stock hold, credit hold and take ownership of these activities to ensure that we deliver the best service possible to our customers. Maintain Door Hardware Group Document Management to ensure accurate and up to date information is available. Resolve any complaints and escalate to Customer Services Manager where necessary to ensure a timely resolution is provided to our customers. The skills and experience you need We are looking for someone who: Has experience working within a busy, customer focused environment. Has the ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries. Is positive and friendly telephone manner. Has experience of using Microsoft office packages with good computer skills. Is confident and resilient with the ability to deal with conflict and difficult people. We review applications regularly, so don't wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here Lets create a safer and more open world - together! Who you would be working with The Door Hardware Group, a business unit of ASSA ABLOY Opening Solutions UK & Ireland, offers a renowned and extensive portfolio of innovative security, safety and design solutions. Our portfolio comprises of mechanical and electro-mechanical ranges. Combining reliability with innovation we provide solutions, expertise and consultative advice to specifiers, trade distributors, OEMs and system integrators working in commercial, education and healthcare sectors. ADZN1_UKTJ