Operational Resilience & Business Continuity Manager
Location: Commutable to Manchester or London (Remote )
About Us
Resilience isn’t just a regulatory requirement – it’s part of who we are. We’re committed to protecting our people, customers, and operations from disruption while continuously improving how we respond, recover, and adapt.
We’re now seeking an experienced Operational Resilience & Business Continuity Manager to play a pivotal role in strengthening our resilience and continuity strategies, ensuring compliance with FCA and PRA regulations and embedding a resilience-first culture across the business.
The Role
In this role, you’ll lead the development, implementation, and ongoing improvement of our Business Continuity Management (BCM) and Operational Resilience framework. Working with senior stakeholders across the business, you’ll design, test, and enhance strategies that ensure we can continue to deliver critical services under any circumstances.
Key Responsibilities
* Develop and enhance policies, procedures, and strategies to strengthen resilience and continuity capabilities.
* Act as a subject matter expert, supporting the business with Business Impact Analysis and continuity planning.
* Design and deliver training, testing, and exercising programmes to validate recovery strategies and scenario planning.
* Lead on incident management and crisis communications, ensuring effective escalation and coordination during disruptions.
* Monitor regulatory developments and industry trends to keep strategies aligned and forward-looking (FCA/PRA, ISO22301).
* Produce regular reports and dashboards for senior management and board-level self-assessments.
* Build strong stakeholder relationships, promoting collaboration and embedding resilience awareness across the organisation.
* Drive continuous improvement, incorporating lessons learned from incidents and validation activities.
What We’re Looking For
* Strong knowledge of Operational Resilience and Business Continuity methodologies, best practice, and FCA/PRA requirements.
* Strategic problem-solver with the ability to analyse complex scenarios and craft practical solutions.
* Excellent communicator, able to engage and influence stakeholders at all levels.
* Skilled at analysing data and translating findings into actionable insights.
* Resilient and adaptable, with the ability to manage multiple priorities in a fast-paced environment.
* Confident in working autonomously, while also fostering collaboration and shared goals across teams.
Why Join Us?
* Be part of a growing, forward-thinking organisation where resilience is a top priority.
* Work in a supportive, collaborative environment with visibility across the business.
* Opportunities for professional growth and development