Responsibilities
* Lead store operations and create a memorable shopping experience.
* Utilise eye for design and style to curate donated products through visual merchandising, including feature displays and commercial windows, to drive sales and footfall.
* Keep up to date with fashion trends and local market demands to identify growth opportunities.
* Recruit, train, manage and support staff and volunteers to ensure effective store operation.
* Co‑coach volunteers and staff in customer engagement, encouraging volunteer donations and loyalty scheme sign‑ups.
* Meet sales targets and keep direct costs within managed budgets.
* Ensure financial reporting, cash handling, daily banking and security procedures are followed.
* Process donated goods according to set standards and timeframes, with pricing aligned to charity guidelines.
* Ensure health and safety procedures are followed in the retail environment.
* Work independently as the sole person responsible for running the store (lone working).
* Age requirement: must be 18 years or older.
Qualifications
* Solid retail experience, preferably in fashion/clothing.
* Experience in managing a team; managing volunteers is an advantage.
* Comprehensive understanding of retailing and merchandising display.
* Experience with cash handling and financial management procedures, including completion of sales records.
* Strong interpersonal and communication skills, customer‑first attitude, and the ability to communicate with tact and discretion.
* Good organisational skills and ability to prioritise workload and balance competing demands.
* Understanding of health and safety procedures in a retail environment.
Benefits
* 25 days annual leave (exclusive of Bank Holidays)
* Marie Curie Group Personal Pension Scheme (company matches up to 7.5%)
* Loan schemes for bikes, computers and season tickets
* Continuous professional development opportunities
* Industry‑leading training programmes
* Well‑being and Employee Assistance Programmes
* Enhanced bereavement, family‑friendly and sickness benefits
* Blue Light Card membership
* Subsidised eye care
Marie Curie is the UK's leading end‑of‑life charity. We are the largest non‑NHS provider of end‑of‑life care in the UK, the only provider across all four nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue, building awareness, and engaging local communities.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us.
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and we expect your application to authentically reflect your experience, perspective and voice.
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