Overview If you're an experienced technical or engineering professional with a background in building services and you're ready to take ownership of the operational and technical performance of a high-footfall retail environment, this opportunity in Sunderland could be the next step you're looking for. Your responsibilities will be: * Overseeing all technical services on site, including M&E, compliance, building fabric, and PPM * Managing a small technical team and delegating daily reactive and planned tasks * Owning the operational budget, including forecasting and service charge management * Leading on refurbishments, upgrades, and tenant fit-outs from design to contractor management * Driving health and safety performance and ensuring full compliance * Supporting the Centre Manager and engaging with key stakeholders to deliver an outstanding environment for occupiers and visitors This role offers the opportunity to: * Join a well-established and supportive on-site team * Take full ownership of technical delivery across a busy retail asset * Lead on key projects linked to leasing, tenant works, and asset improvements * Build strong working relationships with tenants, contractors, and key stakeholders * Influence operational performance and play a strategic role on site The right candidate will be: * Experienced in technical services or FM leadership within retail, leisure, or another customer-facing environment * Confident managing compliance systems, projects, and budgets * Qualified (or working towards) in IOSH or NEBOSH * Ideally electrically qualified or with strong M&E knowledge * A clear communicator, calm under pressure, and able to build trust quickly * Someone who is organised and thrives in a fast-paced, multi-tasking roles Salary: £50,000 to £60,000 depending on experience