Junior Software/Hardware IT Technician (Permanent role)
Location: Newcastle Upon Tyne
Salary: Up to £27,000 (DOE)
Travel: Occasional national travel may be required (all expenses covered)
Office-Based: With potential for travel to client sites as required
About the Role
A fantastic opportunity has opened up for a Junior Technician to join a forward-thinking and fast-growing team based in Newcastle Upon Tyne. This role is ideal for someone with a passion for technology who’s looking to gain hands-on experience working with a range of interactive display systems.
You’ll work closely with senior engineers and cross-functional teams to support the quality control, configuration, and deployment of digital solutions—helping to deliver innovative projects to clients across the UK.
This is a perfect entry-level opportunity for someone who wants to grow both technically and professionally, with exposure to both hardware and software systems in a creative and collaborative environment.
There is a clear path for progression, with intensive training and hands-on support provided to help you develop quickly into a more senior technical role.
Key Responsibilities
Quality Control & Assurance
• Assist with quality checks on digital signage hardware and software
• Help create and follow quality control checklists based on project requirements
• Review supplier test reports and highlight any issues
• Report discrepancies to senior engineers to ensure product excellence
Technical Support & Configuration
• Support the setup and configuration of hardware
• Provide first-line troubleshooting (with support from senior team members)
• Assist in developing user manuals and technical documentation
Project & Customer Support
• Support the coordination of installations, scheduling, and logistics
• Join the sales team in preparing for product demos and client meetings
• Assist with remote and on-site installations under supervision
• Help deliver customer training and technical support
About You
We’re looking for someone who is:
• Technically minded with a strong interest in IT, AV, or hardware
• Detail-oriented and thorough in all tasks
• A logical problem solver with a proactive attitude
• Able to manage time and work to deadlines
• A clear communicator, both verbally and in writing
• Comfortable working across departments and supporting teams
Essential Skills & Experience
• Basic knowledge of PC/Android hardware and software
• Familiarity with tools and basic DIY skills
• Competent in Microsoft Office and Google Workspace
• Ability to work safely in a hands-on environment
Desirable (Training Provided)
• Experience in a technical or AV-related role
• Exposure to digital signage or interactive displays
• Experience delivering training to end-users
Benefits
• Up to £27,000 depending on experience
• 22 days’ annual leave + public holidays
• Additional gifted Christmas shutdown leave (non-contractual)
• Flexible working hours policy
• Pension scheme
• Employee Assistance Programme, including:
o Group Life Insurance (death in service)
o 24/7 remote GP access
o Mental health support
o Healthy habits app with voucher rewards
This is a brilliant opportunity for a tech-enthusiast looking to kick-start their career in an exciting and ever-evolving industry. If you're organised, eager to learn, and want to be part of a growing team delivering innovative technology solutions—with full support to progress quickly into more advanced technical roles—we’d love to hear from you