About the Role
As a Desk-based Loss Adjuster you will be at the heart of our response to building-related damage caused by escape of water, fire, flood, or impact. You will act as claim owner for customers and suppliers, manage household claims up to £50,000, and take full ownership from instruction through to settlement. The role requires both technical acumen and empathy, balancing cost‑effective solutions with exceptional customer care.
Why This Role Matters
This isn’t just about processing claims – it’s about rebuilding homes and restoring peace of mind. Your technical knowledge and decision‑making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer‑focused solutions every time.
What We’re Looking For
* Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships
* In‑depth expertise in the Residential (Home) property insurance sector, ideally in a loss‑adjusting, contractor management or technical claims role managing Flood, Escape of Water (EOW) and fire damage alongside health and safety and industry‑specific regulations
* Strong understanding of building pathology and reinstatement techniques including knowledge of building standards, materials, and mitigation practices (incl. BDMA qualification desirable but not essential)
* Ability to interpret and where appropriate challenge scopes and schedules of works using photos, video, and remote tools
* Ability to project‑manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers)
What You’ll Bring
* A passion for helping people and solving problems
* A proactive, solution‑focused mindset
* The confidence to make decisions and stand by them
* A collaborative approach and willingness to share knowledge within a team
* A desire to grow your technical expertise and contribute to a high‑performing team
What You’ll Get
* Starting salary £34,000 – £45,000 (dependent on skills, experience, and location)
* Bonus opportunity – 8% of annual salary (actual amount depends on your performance and Aviva)
* Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
* 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
* Up to 40% discount on Aviva products and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save‑As‑You‑Earn scheme
* Brilliantly supportive policies including parental and carers leave
* Flexible benefits to suit you, including sustainability options such as cycle‑to‑work
* Make a difference – be part of our Aviva Communities and use your 3 paid volunteering days to help others
* We take your wellbeing seriously with lots of support and tools
Aviva Is For Everyone
We are inclusive and welcome everyone, and we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part‑time and job shares.
Location and Working Patterns
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices each week – combining the benefits of flexibility, with time together with colleagues.
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