Technical Support - Contract
Our client is expanding our talented technical support team to provide expert assistance on Motorola's advanced camera products-large-scale, military-capability cameras that protect and secure critical environments. If you thrive in a technical role that challenges your problem-solving skills and allows you to collaborate closely with engineers, this is your chance to make an impact while working in a dynamic, growth-oriented company.
What You'll Do:
- Provide second-line technical support to customers via phone, email, and live chat for Motorola's flagship camera systems.
- Diagnose and troubleshoot issues related to software, firmware, and hardware-such as zooming problems or operational glitches-working collaboratively with engineering teams if necessary.
- Manage support cases within SLA frameworks using CRM tools, ensuring prompt and professional service.
- Work in a flexible schedule within operational hours (7am-5pm) and participate in on-call rotational support for permanent staff (contractors exempt from on-call duties).
Required Skills:
- At least 2 years of experience in technical support involving software and hardware troubleshooting.
- Strong critical thinking skills and a solid grasp of IT and networking fundamentals.
- Excellent communication skills to clearly convey technical solutions.
- Ability to manage support tickets within SLAs and effectivel...