Lead Customer Service Advisor Required in Sutton, Surrey
Monday to Friday only!
Basic Salary up to £35k DOE
Busy and well-established BodyshopOur client, an established Bodyshop in the Sutton, Surrey area, has an opportunity for an experienced Customer Service Advisor / Service Reception Manager to join their busy Crash Repair Management team to lead, motivate the existing service team as well as excellent stakeholder management (insurance companies, suppliers etc). Our client is looking to develop and bring on new contracts so anybody with business development or new accounts experience would be advantageous but not essential.
The Lead Customer Service Advisor will need to have a proven track record working as a Bodyshop Manager, Accident Repair Workshop Controller or Service Reception Manager preferably with some automotive Accident Repair management experience. You will be working in a busy, fast paced environment helping to ensure set targets and deadlines are met.
Duties of an Lead Customer Advisor:
Being a leader, setting the example
Builds rapport and qualifies the customer's requirements
Liaison with suppliers and insurance companies
Updates the customer on progress and checks customer satisfaction on completion.
Maintaining exceptionally high customer service levels that lead to customer loyalty and referrals.
Works very closely with Bodyshop Manager, Director and other internal stakeholders
Ability to prioritise workloads and delegate effectively to ensure you achieve targets in a timely manner.
Managing, leading and motivating other service reception staff while focusing on overall profitability of the business. What our Client expects of their Lead Service Advisor:
Reliable, punctual and knowledgeable
Eye for Detail
Excellent customer service skills - willing to go the extra mile to resolve queries
Excellent coaching and mentoring skills
Quality Awareness
Communication Skills
Multi-TaskingOur team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
If you are interested in hearing more about this Lead Customer Service Advisor role, or other opportunities in Sutton, Epsom, Croydon and Surrey please do not hesitate to contact Alex Perrin at Perfect Placement today. He helps people find Automotive jobs in London