Salary: £65,000 - 105,000 per year Requirements: ITIL v3/4 Certification Microsoft MCP, MCSA or MCSE 2-3 Years help/service desk experience Experience of different ITSM systems Experience of supporting most end user compute devices and desktop applications Experience of supporting Office365 and SharePoint Environments Technical understanding: awareness of relevant subject matter and high-level understanding Ability to diagnose technical issues Self-motivated with the ability to work in a fast-moving environment Full Driving Licence Responsibilities: IT support relating to technical issues involving Microsofts core business applications and operating systems (Microsoft365, Microsoft Office Desktop Applications, etc.) Laptop and mobile device deployments Asset Management responsible for tracking of all inbound and outbound hardware End user onboard and off board Communication with customers to keep them informed of incident progress and impending changes Improve customer service, perception, and satisfaction Track, log, and correct information using ITSM tools to protect assets and components Maintain a high level of customer service and handle complex complaints with empathy Resolve user requests and own service desk issues until resolution Investigation of problems in systems, processes, and services, contributing to remedies and preventative measures Create knowledge-based articles for ITSM customer self-help guides Identify and engage with users or stakeholders to collate user needs evidence Diagnose and troubleshoot software and hardware problems and assist customers with installations Site visits as required to support our end users Technologies: Hardware Support ITIL ITSM Mobile SharePoint Network More: We are Fisher German, a forward-thinking company with a strong heritage dating back to 1830. Our IT Service & Infrastructure team in Ashby is growing, and we are excited to welcome a new Systems Support Engineer to enhance our operations. We offer a hybrid working policy that allows for flexibility, standard working hours from 08:45 am to 5:15 pm, along with a competitive salary and a discretionary bonus scheme. Employees benefit from a generous holiday allowance starting at 25 days, plus additional perks such as enhanced parental leave, mental health services, and volunteering days. Join our collaborative and vibrant workplace, where we prioritize both hard work and fun! last updated 21 week of 2026