CONTRACTS MANAGER - MAINTENANCE CONTRACTS
OPERATIONS MANAGER - MAINTENANCE CONTRACTS
Location: DAVENTRY & HUCKNALL REGION
Immediate Start Available
Job Title: Operations Manager
Location: Leicester (covering Daventry and Hucknall)
Salary: £40,000 - £50,000 + £4,200 Annual Car Allowance
Job Type: Full-Time, Permanent
About the Company
I am pleased to be working with a long-established, family-run maintenance and refurbishment contractor with a strong regional reputation. The company delivers a wide range of commercial and domestic property solutions across the Social Housing, Hospitality, and Education sectors.
They hold multiple long-term repair and maintenance frameworks and refurbishment contracts with public and private sector clients across the Midlands.
Role Overview
My client is seeking a driven and experienced Operations Manager to oversee a high-value regional maintenance contract operating from their Daventry office. The contract, valued in excess of £3 million annually, has been held by the business for over 10 years and remains a cornerstone of their operations.
This is a fantastic opportunity for a Contracts Manager, Projects Manager, or experienced Senior Site Manager looking to progress into an operations leadership role. The successful candidate will act as the main client liaison and lead day-to-day delivery across responsive repairs, void works, and kitchen & bathroom replacement programmes.
This is a people-focused, client-facing role offering genuine career development within a thriving, supportive business.
Key Responsibilities
* Operational Leadership: Manage the delivery of all works from the Daventry office (3 days/week) with regular interface at the Hucknall head office (2 days/week). Lead a team of 15 directly employed trade operatives, two site-based Supervisors (Voids & Kitchens/Bathrooms), and a site-based manager. Maintain full responsibility for workforce planning, team performance, and health & safety compliance.
* Client & Contract Management: Act as the face of the company on this flagship contract, managing key relationships with housing stakeholders. Attend regular client meetings, manage contract performance, and resolve escalations promptly. Monitor and report on KPIs, ensuring high service levels and compliance.
* Compliance & Systems: Ensure all works meet statutory, regulatory, and health & safety obligations. Use Microsoft Office and internal systems to monitor workflows, record progress, and manage costs.
* Team & Culture: Provide coaching and leadership to Supervisors and Operatives. Drive a culture of quality, accountability, and continuous improvement.
Requirements
* Enhanced DBS check (must be clean or clearable) due to work in occupied homes and sensitive environments.
* Strong operational management experience within Social Housing, Maintenance, or Facilities Services.
* Proven ability to manage multi-trade teams across responsive and planned maintenance workstreams.
* Excellent interpersonal and client-handling skills.
* Strong IT literacy, especially Microsoft Office.
* Knowledge of KPIs and contract reporting within a housing or compliance-led environment.
* Based in or around Leicester (to enable travel between Daventry and Hucknall).
* Full UK Driving Licence (business mileage reimbursed).
Package
* Basic Salary: £40,000 - £50,000 (DOE)
* Annual Car Allowance: £4,200
* Business mileage reimbursed
* 28 days holiday (including bank holidays)
* Company pension scheme
* Career progression and long-term stability
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