Job Purpose
To provide a quality service to customers on all parts of their journey through the airport including; check-in, boarding, special services, baggage services, and in our Lounge in line with company standards. Ensure all operational processes are completed within specified time frames.
A winner of more than 500 international awards, Emirates operates one of the aviation world's youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.
Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
As Our Newest Airport Services Agent, You Will
Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, lounge, special services and boarding gates by adhering to the set service standards and procedures.
Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post flight duties include ensure reconciling all flight administration requirements in order to assist the smooth process of a safe and on time departure of flights, whilst meeting all safety and service requirements.
Support your colleagues to ensure that outstanding customer service levels are upheld and assist the process of ensuring the safe and and on time departure of our flights.
Liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
Oversee the arrival of bags into the arrivals hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete the necessary paperwork. Follow up on missing bags for premium customers keeping them fully informed.
Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and reports. Ensure all safety instructions are complied with at all times and report any damage to company property or aircraft.
Support the Supervisor in ensuring that all services providers are fully briefed on the day of operation, sharing any information as appropriate to support seamless customer service.
When rostered, support duties in the Emirates Lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance activities to ensure agreed service standards are met.
Qualification
To be considered for this role, you must meet the following requirements:
You must have the legal right to live and work in the UK. Emirates is unable to provide support with sponsorship.
Be able to provide a full five year work history in order to obtain an airport ID, including completing a DBS check.
Live within 60 minutes of London Gatwick Airport and be willing to work on a shift pattern.
Be fluent in spoken and written English.
Are Ideal Candidate Will Also
Have at least one years airport experience
Speak other languages
Be passionate about Customer Service and Aviation
London Gatwick Is Going Through An Exciting Period Of Growth, Having Announced An Additional Flight To Begin In February. We Are Looking For Up Three Agents To Join Our Team And You Can Find Details Of The Recruitment Process Below
Closing Date for all applications 12th October 2025.
If you skills and experience match what we are looking for, then you will be invited to complete a short video interview which will allow us to get to know you a little bit better. After the team have reviewed completed applications, our shortlisted candidates will be invited to an in person interview with our Airport Services Manager. Anticipated final interview dates will be week commencing 20th October.
Salary & benefits
You can expect a basic salary of GBP 28,500 per annum with allowances and shift pay on top you can expect your first years reward to be around GBP33,900
As well as a competitive basic salary we are going to make sure you are looking after yourself with private health insurance, a health cash, (up to) 9% pension contributions, access to employee wellbeing teams and generous annual leave entitlements. Joining a global travel group, comes with fantastic staff travel benefits that gives you access to our hotel and flight network along with a whole host of other benefits.
Our next Airport Services Agent will be joining a group of over 100,000 committed aviation professionals at the largest international airline in the world. We strive for exceptionally high standards in all of the services and products and services we offer, we have built an admired global reputations because of it. Now is the time for you to join us and make your mark, as we continue to help our passengers Fly Better.