Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.
Major Duties and Responsibilities
1. Ensure smooth and timely freight process flow
2. Ensure accurate and timely data entry into our operating system
3. Track and trace Air Import files as required
4. Use Workflows on daily basis
5. Ensure timely delivery of freight to customers for Import shipments
6. Ensure documents are timely sent to customer or broker for customs purposes
7. Ensure accurate and timely client and Service Providers billing
8. Interact with our customers in arranging their international shipments, meeting customer service standards
9. Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
10. Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
11. Understand department process flow, constantly looking for areas of improved efficiency
12. Ensure all customers' standard operating procedures are followed and updated
13. Meet KPI standards, as per the company procedures
14. Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
15. 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
16. Understanding of air documentation process a plus
17. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
18. Pro-active, strong organizational skills
19. Good computer skills (Excel, Word, PowerPoint)
20. IATA certification (preferred)
21. Fluent in English
Reporting Structure
22. Air Product Supervisor and Manager