Billings Advisor - Reading RG1 (Hybrid)
Start Date: 20th April 2026
Contract: 6 months
Rate: £14.79 p/h PAYE
Hours: 37 per week
Hybrid Working: 2-3 days per week in the Reading office
Security Clearance: BPSS
Interview Process: 2‑stage interview
Role Overview
We are seeking a confident and detail‑driven Unbilled Billing Administrator to join our team in Reading. This hybrid role is ideal for someone with strong customer service experience-particularly from a call‑centre or high‑volume environment-who enjoys resolving complex queries and delivering excellent service.
You will be responsible for investigating billing discrepancies, processing adjustments, supporting internal teams, and ensuring customers receive accurate and timely bills.
Key Responsibilities
Investigate and resolve billing discrepancies
Act as an internal contact for billing queries and own the resolution process
Process billing adjustments, including credits and debits
Communicate outcomes clearly with customers and colleagues
Identify trends, patterns, and opportunities for improvement
Share knowledge and support effective billing processes
Candidate Requirements
Experience in resolving billing issues and managing customer accounts, with a strong focus on accuracy and attention to detail.
Strong customer service experience (call centre experience highly beneficial)
Confident communicating with customers by phone
Excellent attention to detail and accuracy
Strong problem‑solving and analytical skills
Ability to manage multiple tasks and work in a fast‑paced environment
Energy/Utilities industry experience is desirable but not essential
Able to obtain BPSS clearance
What You'll Gain
Competitive rate of £14.79 per hour
Hybrid working for better work‑life balance
A collaborative and supportive team
Experience in a key operational area within a major organisation
If interested please apply online today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people