THE SPONSOR: Bloom Equity Partners is leveraging decades of investing and operating experience to rapidly unlock transformational growth and deliver superior returns to our investment partners and management teams. Investing exclusively in lower-middle market technology, software and tech-enabled business service companies, Bloom drives enduring market value by partnering closely with founders and management teams, injecting capital to unlock growth and providing operational resources and expertise to enable meaningful step-change to the business.
THE COMPANY: GRC Solutions is a renowned cyber security and privacy consultancy committed to delivering exceptional governance risk and compliance solutions to our customers.
Our mission is to help safeguard digital environments and ensure data privacy compliance through comprehensive and innovative solutions.
JOB SUMMARY: We are seeking a proactive IT Engineer (Help Desk Support) to provide day-to-day technical assistance to employees and ensure smooth operation of our IT systems.
The ideal candidate has strong knowledge of Microsoft environments, experience with ticketing systems, and a customer-service mindset.
This role will be the first point of contact for troubleshooting and resolving IT issues, escalating when necessary, and contributing to process improvements .
1. ESSENTIAL RESPONSIBILITIES AND DUTIES: Serve as the first-line point of contact for IT support requests (onsite, phone, and remote).
Manage, track, and resolve incidents and service requests using the company’s ticketing system (e.g., ServiceNow, Jira, Zendesk, or similar).
Install, configure, and maintain hardware and software, including Windows OS, Microsoft 365, and Teams .
Support and troubleshoot Microsoft applications (Outlook, SharePoint, OneDrive, Teams).
Perform basic network troubleshooting (Wi-Fi, VPN, printers, connectivity).
Set up and decommission workstations, laptops, mobile devices, and user accounts.
Ensure timely escalation of complex issues to higher-level support or vendors.
Maintain accurate documentation of systems, processes, and resolutions.
Assist with IT onboarding/offboarding of employees.
Contribute to IT projects, upgrades, and process improvements as needed.
QUALIFICATIONS : 1–3 years of experience in an IT Help Desk / IT Support role.
Strong knowledge of Microsoft Windows OS and Microsoft 365 administration.
Hands-on experience with a ticketing/help desk system (e.g., ServiceNow, Jira Service Desk, Zendesk, Freshservice, etc.).
Familiarity with Active Directory (user management, password resets, group policies).
Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi).
Strong problem-solving and troubleshooting skills.
Excellent communication skills and a customer service mindset .
Ability to multitask, prioritize, and manage time effectively.
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