Job Summary
Position: Prescription Clerk
Hours: Monday to Friday 09:00‑17:30 (Thursday finishes at 17:00) – Full time (Part‑time applications considered)
Pay: £12.50 an hour
Contract: Permanent
Location: 22 Carisbrooke High Street, Newport, Isle of Wight PO30 1NR
Reference Number: A3294‑NHC‑PC‑1025
Posted on: 24 October 2025
Organisation: Newport Health Centre – part of the Central and West Primary Care Network on the Isle of Wight
Key Responsibilities
* Process repeat medication requests using the surgery’s protocols and standard operating procedures (SOP).
* Action repeat medication requests received via paper, SystmOne online services, and email throughout the day.
* Collect paper repeat prescription requests from the post box and reception regularly.
* Liaise with patients, local chemists, and hospital teams regarding queries and medication changes (e.g., discharge summaries, hospital letters).
* Record medication that is hospital‑only correctly in accordance with protocols.
* Ensure repeat medication is issued in line with existing protocols and that any queries are dealt with quickly and correctly.
* Highlight patient medication queries to the relevant GP when appropriate.
* Check medication due dates, synchronise repeats, and manage required drug‑monitoring blood tests as per surgery policies.
* Run searches and reports to identify patients on specific drugs as directed by the Clinical Pharmacist.
* Contact patients and book appointments for medication reviews as required.
* Complete any other tasks allocated by a Pharmacist or Manager.
* Maintain confidentiality, handle delicate information, and uphold the practice’s data protection obligations.
* Use relevant IT systems (SystmOne, Team Net, Microsoft Office) to support duties.
* Participate in surveys or audits necessary for own work and report findings appropriately.
* Provide cover for colleagues during breaks, holidays, sickness, and training.
* Adhere to health and safety requirements and maintain a clean workplace.
* Drive to other sites when required; a full UK driving licence is essential.
Person Specification
Essential Personal Qualities
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Essential Experience
* Experience of working with the general public
* Experience of administrative duties
Desirable Experience
* Experience of working in a health‑care setting
* Working knowledge of Zoom & Teams (remote meeting platforms)
Essential Criteria
* Disclosure Barring Service (DBS) check
* Willingness to travel to other sites
* Flexibility to work outside core office hours
* Maintains confidentiality at all times
* Full UK driving licence
Essential Qualifications
* Educated to GCSE level or equivalent
Desirable Qualifications
* GCSE Mathematics & English (C or above)
Essential Skills
* Good interpersonal skills and effective communication with a diverse range of people
* Strong IT skills, including Microsoft Office and Outlook
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning & organising)
* Ability to work as part of a team and autonomously
* Problem solving & analytical skills
* Ability to follow policy and procedure
* Excellent attention to detail
Desirable Skills
* SystmOne user skills
Employer Information
Newport Health Centre
22 Carisbrooke High Street
Newport, Isle of Wight
PO30 1NR
Website: https://newporthealthcentre.co.uk/
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