Security Officer Role - Mitie
Location: Southampton Rd, Fareham, UK
Job Type: Full-time
Company Description
Mitie was founded in 1987 and is the UK's leading facilities management and professional services company. It serves a large and diverse client base, including banks, retailers, hospitals, schools, and government offices.
* Over 49,000 employees
* 100+ office locations
* Thousands of customers across the UK
There's no limit to what you can achieve working at Mitie.
Company Values
Delivering the exceptional, every day
Our Purpose
Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
Our Promise to Our People
A workplace where you can thrive and be your best every day.
Our Promise to Our Customers
A trusted partner creating exceptional environments, adding value every day.
Core Values & Culture
* We are one Mitie: We work together to deliver a seamless, unrivalled service and support both customers and colleagues.
* Integrity and Trust: These are at the heart of everything we do. We treat others with respect and represent the company with pride.
* We go the extra mile: We solve problems, improve processes, and always keep our promises.
* Diversity makes us stronger: We value different backgrounds and perspectives—everyone has a voice.
* Customer-focused: We act as a trusted partner, putting customers at the centre of everything.
Key Behaviours
* Knowledge of relevant security procedures
* Excellent customer service
* Strong teamwork
* Health & safety awareness
* Effective communication skills
Mitie is committed to building a diverse and inclusive environment where everyone can thrive.
Job Description
Mitie is offering an opportunity for a Security Officer to join the Eaton account, based on‑site at the customer location.
Main Duties
* Maintain a professional presence: determined, trustworthy, attentive, and approachable
* Welcome clients and visitors:
o Issue and manage ID badges
* Act as first point of contact in emergencies
* Operate:
o Phones
o Emails
o IT systems
o CCTV
o Alarm systems
o Access control (doors and car park)
* Monitor and respond to:
o Suspicious activity
o Potential criminal behaviour
* Maintain control of incidents until emergency services arrive
* Record, report, and elevate incidents to the Account Manager
Person Specification
* Strong team player with a positive attitude
* Ability to work independently
* Previous security experience preferred
* Flexible approach to working hours
* Excellent customer service skills
* Willingness to go above and beyond for clients and visitors
* Strong written and verbal communication
* Ability to remain calm under pressure
Knowledge & Requirements
* Understanding of:
o Health and Safety at Work Act
o Criminal and Civil Law
o Police and Criminal Evidence Act
* SIA Licence (Door Supervision or Security Guarding) - Essential
Additional Information
* Equal opportunities employer
* Strong focus on diversity and inclusion
* Commitment to employee growth and development
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